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GroupWise 5.2 and Outlook 98

By Pat Evans, Campus Wide Networks Computer Support Specialist

This is the fourth in a series of educational and informational GroupWise articles.

In last month’s Benchmarks article, we discussed the various ways you could use GroupWise to access your work mail from just about any location you could dream of. If you were comfortable with the easy accessibility of GroupWise Web, you could access your work mail through your favorite Web browser. If however, you preferred the look and feel and functionality of the GroupWise client, we discussed how you could acquire a copy to install on your home computer.

For most people, installing the GroupWise client presented no problems. But for some, you may have experienced a number of issues; ranging from an otherwise successful installation without a GroupWise Address Book, to multiple error messages regarding Windows Messaging, or other components not being installed.

While we cannot possibly address every installation error that may occur, let’s look at the most common culprit…Microsoft Outlook. (If you currently do not have Microsoft Outlook 97 or Microsoft Outlook 98 installed on your computer, but you anticipate installing it at a later date, please read the next two sections. Otherwise, feel free to jump down to the section on Outlook Express and GWIA).

Microsoft Outlook and UNT Internet Services E-mail

Microsoft Outlook is a collaborative mail program not unlike GroupWise. Microsoft Outlook 97 and Outlook 98 are much like GroupWise in offering mail, contact, calendaring, and task management to your mail client, but they create the most frustrations when wanting to use GroupWise on the same machine.

Outlook 98 (usually by default) will install itself the first time in an "Internet Mail Only" configuration. This configuration allows the user to choose which type of mail account (POP3 or IMAP) they wish to access. To access your UNT Internet Services (Jove) E-mail, you must specify IMAP to be your mail protocol, with as the incoming mail server.

But this is where it becomes a little sticky. In order to work correctly with GroupWise on the same computer, Outlook 97 or Outlook 98 must be installed in the "Corporate or Workgroup Support" configuration. (To know which configuration you are currently running, you can click within Outlook on the Help menu, then click About Microsoft Outlook. In About Microsoft Outlook you will see "Internet Mail Only" if you have the Internet Mail Only option installed.) To change from "Internet Mail Only" to "Corporate or Workgroup Support", you can simply go to Control Panel, Add/Remove Programs, and Remove Outlook 98 from the installed applications. Outlook will ask you what you would like to do, and simply choose to reinstall Outlook in the "Corporate or Workgroup Support" configuration.

If you are with an Internet Service Provider (ISP) that uses POP3 to handle mail accounts, this isn’t an issue, but if you try to access your UNT Internet Services E-mail account, it will fail with the following error: "Outlook with Corporate or Workgroup Support does not support IMAP accounts. Please select a POP3 account to import instead."

To use Outlook 98 to access your UNT Internet E-mail requires one configuration, "Internet Mail Only", but to have it be compatible with GroupWise, it must be in a configuration that doesn't work with UNT Internet Services E-mail, "Corporate or Workgroup Support".

Microsoft Outlook and GroupWise

If you’ve decided to keep Microsoft Outlook and GroupWise on the same computer, there remains one other issue to resolve — which profile to use. Because GroupWise and Outlook 98 both use similar addressing profiles, the absence of the GroupWise Address Book is generally the first sign of an installation failure. Fortunately there is a solution.

If Outlook is already installed and errors have been experienced, the following is recommended:
  1. Go to the control panel in the OS (Win95/98 or WinNT) and click on "Mail and Fax" (or "Mail").
  2. Highlight the Novell default profile and delete it.
  3. Exit the Windows Messaging screen.
  4. Go to the Add/Remove Programs. Click on the Window's Setup tab (Window's NT Setup in NT) and uncheck the windows messaging option.
  5. Click on OK. Windows Messaging will be uninstalled.
  6. Uninstall Outlook and GroupWise.
  7. Reboot the machine.
  8. Once rebooted, go back into Add/Remove Programs and click on the Window’s Setup tab.
  9. Recheck windows messaging. After it has reinstalled windows messaging, reboot the machine.
  10. Reinstall Outlook in "Corporate or Workgroup Support" configuration.
  11. Reinstall GroupWise (see Note 2).

The above mentioned solution is the only complete solution.

Note 2: Before installing GroupWise, select the Outlook option to "Prompt for a profile to be used."

Selecting the Option to Prompt for a Profile:

  1. On the Tools menu click, Options
  2. On the General tab click to select, "Prompt for a profile to be used" and then click OK.

    After installing GroupWise, check the user profiles to make sure a separate profile was created for GroupWise; if it was not, manually create a separate profile. Since GroupWise does not have the option to prompt for a profile, the default profile must be set to start GroupWise.

The above steps are for reference only and this author assumes no liability. If you do not feel comfortable in following these steps, the author strongly recommends you contact your network administrator or other computer support professional.

Outlook Express and GWIA

What if after reading the steps to configure the GroupWise client and Outlook to work together, you decide you don’t want either, yet you still want to access your work mail from home. Can it be done? Yes.

If you are using Internet Explorer 4.0x or higher, you are provided Outlook Express as a mail client. One nice thing about Outlook Express is its ability to handle both IMAP and POP3 protocols at the same time, thus you can create multiple mail accounts, adding a second account to access your work mail just as easily as you did when you set up your UNT Internet Services account. Handled by the GroupWise Internet Agent (GWIA), you can set up a second Mail account that gives you basic mail and cabinet service to your GroupWise account at work. (Netscape users can also create a second mail account to access GWIA.)

To create a second account within Outlook Express, with Outlook Express open:

  1. Click on Tools, then choose Accounts.
  2. Click on Add, and choose Mail.
  3. Follow the Internet Connection Wizard. When prompted for an email address, enter your GroupWise E-mail address. (If you are unsure what it is, please contact your Network Administrator for assistance).
  4. Choose mail server type: IMAP.
  5. For the E-mail server name, enter for incoming and for outgoing mail.
  6. When prompted for account name and password, enter your account name (usually your login name) and GroupWise password. (Again, if you are unsure what your account name is, or you have not set a separate GroupWise password, please contact your Network Administrator for assistance).
  7. Click Next to Finish.

A couple of things you should be aware of when using Outlook Express and GWIA…

  1. If you’ve already upgraded to Internet Explorer 5, you may wish to consider rolling back from Outlook Express 5 to Outlook Express 4. Currently there is a bug in Outlook Express 5 that doesn’t handle cabinet services well when POP3 is the selected mail server. Outlook Express 4 does handle both mail and cabinet services very well when IMAP is selected for type of mail server.
  2. GWIA doesn’t provide a GroupWise Address Book.
  3. You can use GWIA in "Internet Mail Only" configuration of Outlook 98.

Other Resources

Novell and Microsoft both provide further explanation and resolution. You can access specific articles at:

  • Novell Support Connection ( -- search the knowledgebase for Novell technical information document 2944289

If you’d like to learn more about GroupWise and the many features it provides, please visit the following URL’s:

and please take advantage of the GroupWise Guides provided under the Help Menu.