Before You Make that Call

By Samuel Goh, UNT Helpdesk Consultant

The truth is, computers can be a real pain. We question the value of computers all the time, even here at the Helpdesk. We understand the mess computers can make in life and we’ll do the best to help you out. However, you can help us out by knowing a few things beforehand. In fact, the more you know about your computer, the easier it is to help.

The first thing we need to know is your credit card number and expiration date, and then your cumulative GPA. Well, not actually. We’ll never ask you anything like that, no matter how tempting. All in all, we honestly need you to be able to answer the following questions before you call the Helpdesk:

• Do you use an IBM/Compatible or Macintosh?

• Do you use Windows 95, Windows 98, Windows 3.1, MacOS 7.1 — 7.5, or MacOS 8.5?

• Do you use Netscape 3.0, 4.0, 4.5 or Internet Explorer 3.0, 4.0, 5.0 to surf the Web?

• Do you use Netscape, Outlook Express, Simeon, or Telnet to check your E-mail?

• Are you dialing in to the general access lines or do you have a premium subscription?

• What area of the Metroplex are you dialing from?

• Did you purchase the UNT Dial-up CD from the bookstore in the University Union?

• Are you working from on-campus or off-campus?

Again, the more you know the better. You’ll be ready to talk to us when you call and we’ll be able to effectively fix your problem. Ultimately, you’ll find your problem solved faster and quicker!