|
|
|
Help
Wanted
The Computing
Center Support Services HelpDesk has positions open now
for technical consultants!
Get paid to learn about
the Internet and teach others!
Gain practical experience in
computing, referral, customer service,
"question negotiation" and
troubleshooting computer problems by telephone.
This job consists primarily of electronic
reference and I&R (Information and Referral) work in
an active information center, supporting UNT faculty,
staff, and students in all aspects of using computers and
accessing electronic resources.
Job Specifications:
Special qualifications
Person must be able to relate well to people at
all levels of technical experience. Required for
consideration: great customer service skills, good
communication skills, a basic familiarity with
computing and networking, and demonstrated experience
and skill in at least three of the following major
support areas: Internet and World Wide Web
navigation, remote access communications software
(terminal and PPP), Windows 95/98/NT; Microsoft
Office Professional suite; Novell NetWare; UNIX
systems, Macintosh System 6/7 and related
applications software; VM/CMS.
Duties
As a front-line computing support consultant for
the Computing Center, this person helps faculty,
staff, and students to be aware of and use our
on-campus networked and remote access computing
resources. Strong emphasis on customer service
abilities. Front-line computing support
includes both walk-in and telephone services. A
person in this position will be responsible for
proper problem diagnosis, referral, resolution, and
tracking, as well as any necessary follow-up actions.
(Familiarity with the dial-in connections to UNT hosts
is essential. We have added dial-in services to include
PPP connectivity for Windows and Macintosh, and are
supporting the use of graphical Internet applications
software from home. A significant amount of our support
calls are from new Internet users connecting to the hosts
over our dial-in lines, especially those connecting with
PPP.)
Part-time, flexible hours:
normal schedule approximately 20 hours/week, scheduled
between 8 a.m. and 8 p.m. Monday-Friday; 9am-5pm
Saturday; 5-10pm Sunday.
Pay starts at $ 6.00/hr.
All interested persons are
invited to submit their résumé to the Computing Center,
located in the Information Sciences Building, room 119.
|