Campus Computing News

By Sandy Burke, Manager, Support Services HelpDesk

Keeping up with computer system outages

In an attempt to keep you better informed about campus computing outages, we have a site available on the Web to show what Remedy (a campus-wide trouble call tracking system for computer support problems) tickets have been filed for system outages on campus. You may want to bookmark this page http://arsweb.unt.edu/shell/campuswide.pl

You can also get there by going to our main Website - http://www.unt.edu - and click on "Computing Resources" or simply go to http://www.unt.edu/computingresources.htm and click on "List of Current Campus System Outages Reported on Remedy." Addionally, this information is available from the Computing Center Helpdesk page, http://www.unt.edu/helpdesk/ , by clicking on "UNT CampusWide System Outage Status."

This will show what campus system outages have been reported on Remedy for campus-wide systems, as well as 20+ people out of service.

The page is divided into four groups of information.

1. The first group is unplanned Campus-wide Systems down.

2. The second group is unplanned 20+ people out of service.

3. The third group is Planned outages (Change Requests) for Campus-wide or 20+ People.

4. The fourth group is Recently Resolved cases.

To see the contents of the ticket, you will need to click on the Entry ID ticket number and login to Remedy.

To learn more about Remedy at UNT, visit http://arsweb.unt.edu/HELPDESK/