|
SkillPort and Thomson NETg Offer Easy-to-use Browser Compatibility Testing for Online LearningBy Dr. Elizabeth Hinkle-Turner, Student Computing Services ManagerOccasionally, I get queries from UNT community members trying to use our online training who are having difficulties getting it to work on their machines. Fortunately, our major computer-based-training vendors offer easy-to-use websites to test browser compatibility for their products. Most compatibility issues with SkillPort are due to Java version issues. Running the compatibility test will quickly tell you whether this is the problem. The SkillPort compatibility website is located at http://browser.skillport.com/bh/default.asp.
What is also nice about this site is that it provides links to the free browser upgrades you may need for SkillPort products. Don't worry about the fact that you have to provide an email address - this is simply so the report can be emailed to you for future reference. You won't get "CBT spam" or anything like that! Also note, that there is a link where you can do a live chat session with SkillPort Tech Support free of charge. Most Thomson NETg/KnowledgeNet issues are due to having the wrong version of Flash. Just go to the site http://www.knowledgenet.com/test/noflash.html and the compatibility test will automatically run.
Thomson NETg, unfortunately does not offer the live chat help but their product is compatible across a wider variety of operating systems and browsers. So before contacting your friendly UNT CBT Administrator, you may want to run these tests first. Often the problem you have can be fixed quickly and easily by you!
|
