Helpdesk FYI

By Jonathan "Mac" Edwards, Assistant Manager of the CITC Helpdesk

Welcome to the new monthly feature from the CITC Helpdesk. Each month they will tackle a topic that has been of particular interest to callers/visitors to the Helpdesk. -- Ed.

Your Eaglemail Quota

All Eaglemail users are granted 50 MB of storage. Once you have reached this quota you will no longer be able to accept mail. This, of course, can be a great inconvenience when you are waiting on an important email. Luckily its easy to check your quota to help you stay under it.

To check your quota all you need to do is go to http://ams.unt.edu . Log-in using your EUID, and click on the E-Mail link located on the left hand side of the page. This will take you to a new screen detailing your Email Preferences. Your quota will be listed under “Usage of your Eaglemail space:” Mine shows 33.56 MB/ 50.00 MB, so it looks like I might want to clear out some messages to be sure that there is plenty of room in my inbox.

When you log-in to Eaglemail you should see the Delete option near the upper left corner.
Select the email you want to delete, and select “Delete.” Those messages are still there though. Now click Purge Deleted and the deleted email messages will be gone.

Be sure to check all your folders, especially your Sent Mail folder, for large emails that may be adding to your quota. Finally, keep in mind that messages in your Official Mail folder do not count towards your Quota and cannot be deleted.

For more information about managing your Eaglemail account, go to www.unt.edu/helpdesk/Eaglemail.
 

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