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Helpdesk FYI

By Richard Sanzone, CITC Helpdesk Manager

Accessing GroupWise off-campus

If you are working on cleaning up your GroupWise mailbox in anticipation to our move to Microsoft Outlook, you might want to access your GroupWise mailbox when you are away from campus. All you need is a computer and an internet connection and you can check your GroupWise email from home. There are three different ways to access your GroupWise account:

  1. The GroupWise Client. This is the installed GroupWise program that you probably use on your UNT Workstation in your office. This program can be downloaded from the Network Computing Services website at\ The site includes installation tutorials to help you with the installation and configuration.
  2. A third-party email client, such as Outlook Express, Netscape Messenger, Entourage, etc. Your computer will likely have at least one of these email clients installed. You can find email client configuration walkthroughs here : If you store your password in the email program to have it automatically log into your account, be sure to update that stored password when you change your GroupWise account password.
  3. GroupWise Web. You can access your GroupWise email through the web client by logging in at This is the easiest way to access your GroupWise email from home because it does not require you to install any software. All you need is an internet connection and a supported internet browser. Supported browsers include IE 6.0+, Firefox, Safari 1.0+, and Epiphany (look here for the full supported browser list:  )

Please contact the CITC Helpdesk at 940-565-2324 or if you have any questions.


Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various Websites. To make sure you have the most current information on a specific topic, it may be best to search the UNT Website - . You can also search Benchmarks Online - as well as consult the UNT Helpdesk - Questions and comments should be directed to


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