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Remedy Web
The Remedy website can be accessed by
directing your browser to
http://remedy.unt.edu/. This site is also linked off the Helpdesk
website at
http://www.unt.edu/helpdesk
The Remedy website is where you can access the Remedy web clients,
view Campus Wide Outage reports, view Remedy documentation, submit
reports and requests using the premade "Perl" pages, and more.
The Remedy web clients can be accessed by clicking the "Remedy Web
Consoles" link on the Remedy site navigation bar on the top portion of
the site. The web clients require Java version 1.4.1_02 to login. If
you attempt to login and get a browser error you should download Java
1.4.1_02 which is linked below the Web Console login form.
Click the "Campus Wide Outages" link on the site navigation bar to
view all reported Campus Wide Outage reports. Currently active reports
(open) and recently resolved cases are listed. These entries are
updated in real-time as the tickets are edited and worked on by
Support Staff, making this an excellent resource for checking the
status of outages.
Another common use of the Remedy website is the "Perl" pages which
walk you through entering a specific type of report. Click the
"Helpdesk Central" link on the site navigation bar to access the
available Perl pages. These Perl pages allow you to quickly and easily
report a problem with Eaglemail, ResNet, MyUNT, request Data/Voice
wiring, and more.
If you have any question regarding Remedy please contact the CITC
Helpdesk at 940-565-2324 or email us at
helpdesk@unt.edu
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