Getting WebCT Vista Help

By Rita Knoblock, Learning Management Support Specialist, Center for Distributed Learning

Do you occasionally experience problems with WebCT Vista? Do you feel like
you need "technical support" but don't know where to turn? There is help!

Whether you have trouble logging in, cannot submit an assignment or quiz, or have encountered some other problem in WebCT Vista, the first step should be to contact the CITC Helpdesk.

The CITC helpdesk can assist students in resolving many common issues right away. If a problem is in the course or is a system wide issue, the helpdesk documents the problem and forwards all of the required information to the proper group so that they can get the issue resolved as quickly as possible. You should be given a Remedy ticket number when you report a problem to the student Helpdesk.

If you are a faculty member helping a student, and have any questions concerning the Remedy ticket or the problem that the student reported, feel free to call the Faculty Helpdesk at 940-369-7394 or e-mail us at vistafac@unt.edu and we would be happy to look up the information for you.

The CITC Helpdesk offers phone, e-mail and walk-in support:

Phone: 940-565-2324
Email: vista@unt.edu
Walk-in: ISB 119

Also, be sure to check out the new and improved CITC Helpdesk Web site:
http://www.unt.edu/helpdesk/

Please note that information published in Benchmarks Online is likely to degrade over time, especially links to

various Websites. To make sure you have the most current information on a specific topic, it may be best to search

the UNT Website - http://www.unt.edu . You can also search Benchmarks Online - http://www.unt.edu/benchmarks/archives/back.htm as well as consult the UNT Helpdesk - http://www.unt.edu/helpdesk/ Questions and comments should be directed to benchmarks@unt.edu

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