Helpdesk FYI

By Richard Sanzone, CITC Helpdesk Manager

GroupWise Auto-Reply

The holiday season is a time of festivity. With all of the celebration you will be doing you might not be in position to answer your GroupWise email in a timely matter. Thankfully the GroupWise client allows us to create an auto-reply rule to automatically reply to the sender of an incoming message to notify them of your absence.

To create the Rule:

• In your GroupWise client, open the Tools menu and click Rules.

• Click the New button to create a new auto-reply rule.

• Type in an appropriate Rule name, such as "Vacation".

• Check the box to indicate that this rule is to be applied when new items are received.

• Define Conditions and Item types should be left at the default, which is "Act on all items".

• Click the Add Action button at the bottom.

• Select Reply from the drop down menu.

• A simplified compose e-mail window will appear. Type in an appropriate Subject and Message body.

• Click OK.

• C
lick Save.

Your auto-reply rule is set!

To disable the rule simply uncheck the checkbox next to the Rule Name in the Rule list.