Benchmarks Online

Skip Navigation Links

Page One

Campus Computing

Photoshop Express - Free Online 'Photoshop' is a pretty good deal

Computer-Based Training for Microsoft Project 2007 is Now Available

Reports of Windows Collapsing are Overblown but There IS a Lesson to be Learned Here

Today's Cartoon

RSS Matters

The Network Connection

Link of the Month

Helpdesk FYI

Short Courses

IRC News

Staff Activities

Subscribe to Benchmarks Online

Helpdesk FYI

By Jonathan "Mac" Edwards, Assistant Manager of the CITC Helpdesk

Recalling a Message in Outlook

Have you ever sent out an email message only later to realize that you have made some silly spelling mistake, or forgot to add an attachment? You notice this mistake mere seconds after hitting the send key. Now you have to hope that nobody notices the mistake. Luckily Outlook has a solution!

In Outlook:

  1. Click on your Sent Items Folder located under Mail Folders.
  2. Open the Message you wish to Recall or Resend.
  3. Click on “Other Actions.”
  4. Choose either Resend or Recall.

    a. Choose Resend if you simply want to add an attachment or make an edit to your file. Your recipient will simply get an updated copy of the file, while maintaining the original.

    b. Choose Recall if you wish to either remove the original message, or replace the original message with an updated version.
  5. For this example we will chose “Delete unread copies and replace with a new message”
  6. Select the “Tell me if recall succeeds…” checkbox. This will allow you to verify that your recall was successful. Hit Okay.
  7. Make the required edits to your document and hit Send.
  8. You should see notifications if the recall was successful.

It is important to note that messages will only be replaced if they have not been opened. If a user has forwarding set up, or checks their mail via a third party client a replacement will not be made. The user will instead receive both the original message, and the replacement message. You can find a more detailed explanation of these rules in the Microsoft Office Help Files.



Originally published, April 2008 -- Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various Websites. To make sure you have the most current information on a specific topic, it may be best to search the UNT Website - . You can also search Benchmarks Online - as well as consult the UNT Helpdesk - Questions and comments should be directed to


Return to top