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Computing Information for Faculty
By Dr.
Philip Baczewski, Director of Academic Computing and User Services
When faced with an IT problem or question we
all sometimes wonder, "where can I get help on this?" Often
faculty have questions that are not typical of the day-to-day issues
faced by the administrative staff at the University. The
CITC's Academic Computing and User Services division has been one
area to support faculty computing needs over the years. A
number of years ago we created a document to help new faculty
understand the IT services and support available specifically for
them. With the number of recent changes in the UNT IT
environment, including the migration from GroupWise to Exchange that
was recently completed, it may be useful to make all faculty aware
of an online resource created to answer the question of what help is
available to them.
Help is readily available at the following
web page:
http://www.unt.edu/documentation/newfaculty.htm
Some highlights from this page include:
The Helpdesk staff provides support to all
faculty, staff, and students at UNT who have any questions and/or
problems of any sort concerning computing at UNT.
ACS Research and Statistical Support
provides a wide range of services for UNT researchers (faculty and
graduate students).
ACS maintains a number of facilities
specifically to enable computation-intensive scientific computing in
support of funded research projects.
The CITC Distributed Learning Support group along with
the Center for Distributed Learning (CDL) provides support
for the Blackboard Vista online course management system.
Faculty who need assistance with Blackboard Vista should
contact the Center for Distributed Learning:
Email:
vistafac@unt.edu
Phone: 940-369-7394
In person: Chilton 112C
- Sometimes you just have a problem with the
computer on your desk. Desktop computing support is provided by a
College or Department-level IT support organization. If you don't
already know who to call, consult the following web site:
http://www.unt.edu/helpdesk/netmanDepartments.htm
- Finally, the CITC has implemented a new IT
support request system that has items specifically designed for
employees to request IT service. Some, such as the request for CITC
RSS services, are specific to faculty needs. You can make a
request by visiting the CITC IT Help Center:
http://helpdesk.unt.edu/service
There are many IT support resources for
faculty at UNT. Sometimes, however, it's hard to find out what
those might be. Hopefully, this information will be a handy
reference when those difficult questions come up.
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