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Campus Computing News

Computing Information for Faculty

By Dr. Philip Baczewski, Director of  Academic Computing and User Services

When faced with an IT problem or question we all sometimes wonder, "where can I get help on this?"  Often faculty have questions that are not typical of the day-to-day issues faced by the administrative staff at the University. The CITC's Academic Computing and User Services division has been one area to support faculty computing needs over the years. A number of years ago we created a document to help new faculty understand the IT services and support available specifically for them. With the number of recent changes in the UNT IT environment, including the migration from GroupWise to Exchange that was recently completed, it may be useful to make all faculty aware of an online resource created to answer the question of what help is available to them. 

Help is readily available at the following web page:

http://www.unt.edu/documentation/newfaculty.htm

Some highlights from this page include:

The Helpdesk staff provides support to all faculty, staff, and students at UNT who have any questions and/or problems of any sort concerning computing at UNT.

ACS Research and Statistical Support  provides a wide range of services for UNT researchers (faculty and graduate students).

ACS maintains a number of facilities specifically to enable computation-intensive scientific computing in support of funded research projects.

The CITC Distributed Learning Support group along with the Center for Distributed Learning (CDL) provides support for the Blackboard Vista online course management system. Faculty who need assistance with Blackboard Vista should contact the Center for Distributed Learning:

Email: vistafac@unt.edu
Phone: 940-369-7394
In person: Chilton 112C

  • Sometimes you just have a problem with the computer on your desk. Desktop computing support is provided by a College or Department-level IT support organization. If you don't already know who to call, consult the following web site:

http://www.unt.edu/helpdesk/netmanDepartments.htm

  • Finally, the CITC has implemented a new IT support request system that has items specifically designed for employees to request IT service. Some, such as the request for CITC RSS services, are specific to faculty needs.  You can make a request by visiting the CITC IT Help Center:

http://helpdesk.unt.edu/service

There are many IT support resources for faculty at UNT.  Sometimes, however, it's hard to find out what those might be.  Hopefully, this information will be a handy reference when those difficult questions come up.


Originally published, June 2008 -- Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various Websites. To make sure you have the most current information on a specific topic, it may be best to search the UNT Website - http://www.unt.edu . You can also search Benchmarks Online - http://www.unt.edu/benchmarks/archives/back.htm as well as consult the UNT Helpdesk - http://www.unt.edu/helpdesk/ Questions and comments should be directed to
benchmarks@unt.edu

 

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