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Helpdesk FYI
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Event TypesOne great feature of the new calendar is the Event Type selection. Here we see the Event Type selection for the combined calendar. This allows you to select which events you would like displayed on the calendar. Unscheduled Outages: Outages which were not scheduled at an earlier date. Scheduled Outages: Outages scheduled at an earlier date. Broadcasts: Used to inform users regarding system issues. Generally not used for outages. |
Mini CalendarThe mini calendar sits above Event Types. This allows users to quickly select the month, and then day of the Outage or Broadcast in question. When clicking on a specific day the Calendar will display information for that day listed hourly. |
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View
Selection Tabs
These tabs, located in the upper right hand corner, allow you to toggle between different view modes. Day will display an hourly breakdown of all outages and broadcasts. Note that all day events will be displayed above the time keeping area. The Week tab shows a less detailed breakdown of events, and the Month tab will give a broad over-view.
Viewing EventsTo view even details double click on the event. A window will pop-up listing important ticket information. A url is included allowing users to access the ticket if you have the correct permissions. |
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The new ITSM calendar is a very useful tool allowing users to quickly view issues reported within the ITSM system. You can find links to these calendars at the Helpdesk website ( http://www.unt.edu/helpdesk ), and the ITSM website ( http://itsm.unt.edu ).
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