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By Jonathan "Mac" Edwards, Assistant Manager of the CITC Helpdesk
With the upgrade to the new ITSM 7 reporting system, a new calendar feature has been added. In the past scheduled outages, and campus wide outages were listed in a table.
These same outages will now be found on an easily read calendar.
Three versions of this calendar are currently published.
View Selection Tabs
These tabs, located in the upper right hand corner, allow you to toggle between different view modes. Day will display an hourly breakdown of all outages and broadcasts. Note that all day events will be displayed above the time keeping area. The Week tab shows a less detailed breakdown of events, and the Month tab will give a broad over-view.
The new ITSM calendar is a very useful tool allowing users to quickly view issues reported within the ITSM system. You can find links to these calendars at the Helpdesk website ( http://www.unt.edu/helpdesk ), and the ITSM website ( http://itsm.unt.edu ).