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Call Tracking and IT Support: UNT CITC recently upgraded its IT call tracking system from Remedy version 5 to BMC/ Remedy ITSM version 7. Number of:


Requests generated in Remedy (over 10 years): 136,809;  Users Supported in ITSM 7 (including former students): 144,329;  IT Support staff using ITSM 7: 277; UNT IT knowledge items in ITSM 7: 113 (and growing).
 
 

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UNT, Microsoft partner to give students free access to top software development programs

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Information Security Training Now Available Through WebCT Vista

UNT Web sites and Web Applications Need to be Registered by May 31

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Questions, comments and corrections for this site: lynch@unt.edu
Site was last updated or revised : May 17, 2008

 


Originally published, May 2008 -- Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various Websites. To make sure you have the most current information on a specific topic, it may be best to search the UNT Website - http://www.unt.edu . You can also search Benchmarks Online - http://www.unt.edu/benchmarks/archives/back.htm as well as consult the UNT Helpdesk - http://www.unt.edu/helpdesk/ Questions and comments should be directed to
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