Call Tracking and IT Support:
UNT CITC recently upgraded its IT
call tracking system from Remedy version 5 to BMC/ Remedy ITSM version 7.
Number of:
Requests generated in
Remedy (over 10 years): 136,809; Users Supported in ITSM 7
(including former students): 144,329; IT Support staff using ITSM 7:
277; UNT IT knowledge items in ITSM 7: 113 (and growing).
Please Note: The University of North Texas
will never ask for personal information by e-mail. If
you receive an e-mail purporting to be from the University
that asks for personal information or account passwords, do
not respond. If there is any question regarding the
authenticity of an email, please contact UNT Information
Security at (940) 369-7800.
Questions, comments and corrections for this site: lynch@unt.edu
Site was last updated or revised :
May 17, 2008
Originally published, May 2008 --
Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various
Websites. To make sure you have the most current information on a
specific topic, it may be best to search the UNT Website -
http://www.unt.edu . You can also search
Benchmarks Online -
http://www.unt.edu/benchmarks/archives/back.htm
as well as consult the UNT Helpdesk -
http://www.unt.edu/helpdesk/ Questions and
comments should be directed to
benchmarks@unt.edu
