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Campus Computing NewsChange Comes to Academic Computing and User ServicesBy Dr. Philip Baczewski, Director of Academic Computing and User ServicesAcademic Computing and User Services has recently undergone a change in organization in order to enhance services and increase overall effectiveness. This change aligns student computing services under one management area and supports a couple of new initiatives under a new Assistant Director position. The change is effective immediately, but will not change how services are provided to those who interact directly with Academic Computing staff. An Assistant Director and two new positionsWe are happy to announce that Dr. Elizabeth Hinkle-Turner has been promoted to the position of Assistant Director. Elizabeth has a record of outstanding performance during her tenure in ACUS and in particular has been the "face of UNT computing" to all entering freshman and their parents at orientations for many years. She has represented the CITC on a number of committees over the past several years and has taken the lead on strategic project such as the Eaglemail to EagleConnect migration, computer classroom development at Discovery Park, and the creation of a scientific visualization lab. Two new positions will be reporting to Elizabeth. The first is a Computer Classroom manager who has responsibility for four University computer classrooms developed by ACS at Discovery Park in partnership with the office of Academic Affairs. Another new position is to support the development of a scientific data visualization lab at Discovery Park, featuring an LCD array, specialized data visualization software and large format print capability. In addition to these new positions, ACUS Host Systems support, and ACUS Documentation Services will report to Elizabeth. In her new role, she will continue to serve as a key resource to coordinate communication about ACUS and CITC Services to the UNT community, and also manage new strategic initiatives to enhance academic computing services at UNT. User ServicesThe management of the Academic Computing Adaptive General Access Lab and Lab Checkin System that was previously reporting to Elizabeth has been moved under the responsibility of Richard Sanzone. His role as Helpdesk Manager has been enhanced under the title of User Services Manager and encompasses continued responsibility for the CITC Helpdesk as well as oversight of the AC/Adaptive GAL. This consolidation offers some efficiencies of management, and the opportunity to develop new collaborations between the Helpdesk and the GAL. Both services primarily support students, and both employ groups of student employees to support their operation. Richard has excelled as manager of the Helpdesk, maintaining a high level of services and playing a pivotal role in the development of the Kinetic Service Request system that serves as the entry point for IT users needing to submit tickets to our BMC Remedy system. Other ACUS teamsThe Call Tracking Administration, Data Management, Research and Statistical Support and High Performance Computing teams within ACUS will still report directly to the Director of Academic Computing and User Services, Dr. Philip Baczewski. The reorganization better aligns ACUS' technical and user service areas and provides for additional focus on research computing services at the Director level. A graphical representation of the ACUS organization can be seen in the diagram below. ACUS remains committed to providing an efficient and high quality set of services to the University community. Any questions can be directed to Dr. Philip Baczewski (baczewski@unt.edu). For more information about Academic Computing and User Services, see http://www.unt.edu/ACS.
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