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Helpdesk FYI

By Jonathan "Mac" Edwards, Assistant Manager of the CITC Helpdesk

Migrating email from Eaglemail to Outlook

With the upcoming migration to the new EagleConnect email system, faculty and staff members will need to migrate their Eaglemail messages to Outlook.

Those migrating may wish to set up forwarding from Eaglemail to Outlook, so after migrating older messages, new Eaglemail messages will then be forwarded to Outlook. For instructions on how to forward Eaglemail messages to an Outlook employee account please see our December 08 Benchmarks Article.

In addition to the steps below you can watch a full demonstration at

First Connect Outlook to Eaglemail.

Connect Eaglemail to Outlook screen

  1. Go to the Tools menu, Account Settings, from the Email tab select New
  2. Select “Microsoft Exchange, POP, IMAP, or HTTP” and click Next
  3. Click “Manually configure server settings”, and click Next
  4. Select “Internet E-mail” and click next
  5. Populate “Email address” with Eaglemail address, “Account type” with IMAP, and “User id” with euid
  6. Click “More settings…”, click the Advanced tab
  7. Under the “Incoming Server (IMAP)” settings, change "Use the following type of encrypted connection" to SSL
  8. Optionally click “Test account settings…”
  9. Click Next and Finish
  10. Enter Eaglemail username(euid) & password when prompted

Next Copy your Eaglemail Inbox into Outlook.

Copy Eaglemail into Outlook screen

  1. Right click on the newly imported Eaglemail Inbox folder
  2. Choose Copy “Inbox.”
  3. Select “New” in the window that pops up.
  4. Select your “parent” Inbox, or another folder you wish to move your mail to. In this example we chose "Mailbox -McCoy, Leonard"
  5. Enter in the name of the New folder for your Eaglemail, such as “Eaglemail Archive”, and click OK.
  6. Click OK again, and your mail should be transferred.

Finally remove the Eaglemail account from Outlook.

  1. Go to Tools > Account Settings.
  2. Select your Eaglemail account.
  3. Select Remove.
Remove Eaglemail from Outlook screen

Further assistance

If after following these steps, and watching the demo, you still have questions please contact your Distributed Support Contact. To find your representative please refer to


Originally published, January 2009 -- Please note that information published in Benchmarks Online is likely to degrade over time, especially links to various Websites. To make sure you have the most current information on a specific topic, it may be best to search the UNT Website - . You can also search Benchmarks Online - as well as consult the UNT Helpdesk - Questions and comments should be directed to


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