Distributed Computing Support
Management Team


Meeting Minutes

October 3, 2003

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Craig Berry (School of Visual Arts), Ginger Boone (University Union), Allen Bradley (Computing and IT Center), Sandy Burke (Computing and IT Center), Tim Christian (College of Arts and Sciences), Chu Chuah (School of Community Service), Wil Clark (UNT System Center @ Dallas), Jim Curry (Microcomputer Maintenance/Classroom Support Services), Cyndie Harris (UNT Facilities), Mike Hatch (College of Business Administration), Pamiela Hight (UNT Libraries), Elizabeth Hinkle-Turner (Student Computing Committee, Computing and IT Center),  Paul Hons (College of Education), Abraham John (VP Student Development), Scott Joyce (Universities Center at Dallas), Kirk Kelly (Housing), Brenda Kirk (Computing and IT Center), Maurice Leatherbury (Chair, Executive Director of Information Technology and Academic Computing), Mike Maner (Computing and IT Center), Gary Mathews (School of Library and Information Science), Dallas Newell (Registrar's Office), Bruce Pollock (ABN LAN Mgmt), Chris Strauss (Computing and IT Center), Brad Varcoe (Police Department), Mike Wright (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Joe Adamo (Computing and IT Center), Allen Bradley (Computing and IT Center), Sandy Burke (Computing and IT Center),  Chu Chuah (School of Community Service), Wil Clark (UNT System Center @ Dallas), Mike Hatch (College of Business Administration), Elizabeth Hinkle-Turner (Student Computing Committee, Computing and IT Center),  Paul Hons (College of Education),  Kirk Kelly (Housing),  Brenda Kirk (Computing and IT Center), Mike Maner (Computing and IT Center), Gary Mathews (School of Library and Information Science), Bruce Pollock (ABN LAN Mgmt), Chris Strauss (Computing and IT Center), Brad Varcoe (Police Department)

Guests
Richard Anderson (Computing and IT Center), Philip Baczewski (Computing and IT Center), Travis Brown (Computing and IT Center), Axton Grams (Computing and IT Center), Jason Gutierrez (Computing and IT Center), Jason Myre (Computing and IT Center), Charlotte Russell (Computing and IT Center), Mike Sanders (UNT System Center at Dallas), Dennis Scroggins (Computing and IT Center), James Strawn for Tim Christian (College of Arts and Sciences), Mike Williams (Computing and IT Center), Scott Windham (Computing and IT Center), David Wright (College of Education).

Approval of Minutes
Minutes from September 19, 2003  were approved as written.

This meeting was chaired by Philip Baczewski in Maurice Leatherbury's absence.

Cathy Gonzalez-  EIS Helpdesk/Support issues
Cathy Gonzales, EIS project training and administration manager, coordinates helpdesk strategies for all tiers of the EIS project that affect UNT's enterprise environment.  Several other EIS team members also provide technical support:  Mohammad Khan and Vicky Walker-Brooks (security), Robert Blake (learning solutions), Subranshu Mishra and Misty Wells (web portal); Debashish Mukherjee, Jasmine Tan, Anup Paching (datawarehousing), Dennis Scroggins (technical support), Luanne Linke (application infrastructure management), Eric DuChemin (oracle database administration), and Mitch Smith (training support). 

The EIS training group provides three tiers of support: the department level, the CITC level, and the Helpdesk level.  An advisory group from UNT and the Health Science Center received PeopleSoft training and each member is considered a power users in their respective departments who will act as training coaches.  They are also part of the business process (each department identifies their own trainers, training coordinators, and subject matter experts).  

The second line of defense is network support (connectivity issues, etc...). Users have been told that their departments will provide technical assistance; however, EIS training assistance can be requested from the EIS training and support group.  The CITC Helpdesk has been in training and will begin providing EIS support when students are added to the system. 

Cathy provided handouts that described the EIS technical team structure, Remedy summary and detail items lists for EIS support, and information resources that will be included in the EIS web-site.  The training group would like to include DCSMT area web-sites if they provide help or FAQ's for users who represent their areas.

There are issues with browser compatibility issues with the Peoplesoft web interface.  DCSMT areas have deployed the most current browsers; however older browsers may not be compatible with PeopleSoft. Robert Jones' group will test browser compatibility and report back to DCSMT.  (Robert  will begin attending DCSMT meetings to answer questions that you may have.)

Cathy also mentioned that printing from UNIX systems should not be problematic.  Those who print from a non-UNIX server should contact Nancy Fisher for support.

Contact Cathy if you have questions.

Patch Management Subcommittee Report- Rich Anderson
Rich Anderson reported that the Patch Management subcommittee met last Thursday and discussed a data analysis of the last RPC/DCOM bug.  An information survey of effectiveness was conducted, and a brainstorming session was held to look at potential requirements for a patch management system.  Approximately twenty different criteria and eight different products were selected for evaluation.  The group will meet again to integrate the information into something more cognizant.

New Computer Support Personnel Orientation Subcommittee 
Elizabeth Hinkle-Turner reported on the status of the New Computer Support Personnel Orientation Subcommittee (in Tim's absence).  The committee has met twice.  The first meeting was a brainstorming session that eventually focused on the type of information that would be introduced in a web-based "help" document for computer support personnel.   Tim organized the information into different categories and gave assignments sub-committee members.  The committee will meet again on Tuesday.  

Mailing List for Campus-Wide Outages
Philip Baczewski reported on an e-mail discussion that took place last week regarding outage reporting via mail list.  Philip asked DCSMT if the group thought it would be a good idea to create a mail list that would receive reports of unavailable systems. The e-mail notices could then be forwarded to users by support personnel.  DCSMT agreed that his would be a good idea.

Old Business
Allen Bradley will follow-up on the previous DCSMT discussions of upgrading to version 7 of McAfee.  

New Business
None.

Status Reports
Chris Strauss reported that the problem management tab (in Remedy) is hidden but tickets flagged as problems will generate change tickets.  Chris is working on documentation for this process.  He envisions that the EIS team may be using this process for problem resolution. 

Travis Brown reported that the e-mail page of the account management system is now ready.  Features include e-mail addresses updates, e-mail forwarding (including Eaglemail), e-mail account activation, and e-mail alias creation.  E-mail address selection was based on information already provided by systems integrated with the account management system.  Some of the information is inaccurate and therefore will not be used by Remedy until it is more accurate.     

Daren Dugan reported that he is rolling out Netware 6.5.  Let Daren know if you have questions.  Areas can skip over version 6.0 and upgrade to 6.5 immediately.

The meeting adjourned at 11:00 a.m.

 


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Page last modified on November 06, 2003.  Send comments to Maurice Leatherbury.