Distributed Computing Support
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Craig Berry (School of Visual Arts), Ginger Boone (University Union), Allen Bradley (Computing and IT Center), Sandy Burke (Computing and IT Center), Tim Christian (College of Arts and Sciences), Chu Chuah (School of Community Service), Wil Clark (UNT System Center @ Dallas), Jim Curry (Microcomputer Maintenance/Classroom Support Services), Cyndie Harris (UNT Facilities), Mike Hatch (College of Business Administration), Pamiela Hight (UNT Libraries), Elizabeth Hinkle-Turner (Student Computing Committee, Computing and IT Center), Paul Hons (College of Education), Abraham John (VP Student Development), Scott Joyce (Universities Center at Dallas), Kirk Kelly (Housing), Brenda Kirk (Computing and IT Center), Maurice Leatherbury (Chair, Executive Director of Information Technology and Academic Computing), Mike Maner (Computing and IT Center), Gary Mathews (School of Library and Information Science), Dallas Newell (Registrar's Office), Bruce Pollock (ABN LAN Mgmt), Chris Strauss (Computing and IT Center), Brad Varcoe (Police Department), Mike Wright (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Craig Berry (School of Visual Arts), Ginger Boone (University Union), Sandy Burke (Computing and IT Center), Tim Christian (College of Arts and Sciences), Jim Curry (Microcomputer Maintenance/Classroom Support Services), Mike Hatch (College of Business Administration), Pamiela Hight (UNT Libraries), Elizabeth Hinkle-Turner (Student Computing Committee, Computing and IT Center), Paul Hons (College of Education), Kirk Kelly (Housing), Gary Mathews (School of Library and Information Science), Chris Strauss (Computing and IT Center)
Philip Baczewski (Computing and IT Center), Jim Byford (ABN Support), Dan Glass (Computing and IT Center), Daren Dugan (Computing and IT Center), Dan Glass (Computing and IT Center), Axton Grams (Computing and IT Center), Jason Gutierrez (Computing and IT Center), Attila Hakimoglu (Computing and IT Center), Tracy Hansen (Computing and IT Center), Krysta Kaye (Libraries), Scott Krejci (GALMAC), Jason Myre (Computing and IT Center), Charlotte Russell (Computing and IT Center), Richard Sanzone (Computing and IT Center), Steve Vocelka (Computing and IT Center), Scott Windham (Computing and IT Center), Yancey Yeargan (College of Engineering)
Minutes from October 17, 2003 were approved as written.
Philip Baczewski chaired the November 7, 2003 meeting in Maurice Leatherbury's absence.
Patch Management Subcommittee Report
New Computer Support Personnel Orientation
Tim Christian reported that the Computer Support Personnel Orientation subcommittee will meet on next Thursday.
Campus Outage Notifications
Chris Strauss reported that in the last DCSMT meeting, area representatives discussed desired changes for the UNT CSO mailing list. Chris provided a handout describing how the mail list and Remedy work together (see also remedy.unt.edu for a pdf file). The outage notification service is based on information reported via the Remedy helpdesk system. Any Remedy Help Desk Cases or Change Requests with a Critical Urgency of "Campuswide System Down," "20+ People out of service," or "Critical Security issue," can, upon request, generate a notice that will be sent to the campus-wide system outages mailing list.
Notifications will be brief-- no details will be provided. Chris asks DCSMT to review the documentation. High urgency cases will be sent to the list. Users will be prompted for specific actions in cases which are downgraded. Bulletin notifications will continue to be sent to the netman mail list. Contact Philip Baczewksi if interested in subscribing groups to the UNT CSO mail list.
GroupWise Retention Buttons
Jason Myre reported that e-mail retention has expanded in scope and is now a system-wide issue. GroupWise "retention buttons" were developed as an in-house solution to e-mail retention issues. Retention buttons can be used to archive documents for one or three year retention periods. Documents will be purged at the end of their modification date. The user determines the retention schedule. Presently, the buttons only work on windows machines and are not yet available on the web. (Plug ins must be installed on each work station.) Dr. Paul Dworak will teach classes on how to determine the type of documents that must be retained. For those who do not use GroupWise, Jason will investigate the feasibility of implementing the buttons on GroupWise web.
EIS Training for Distributed Computing Support
Philip Baczewski reported that EIS training is being offered to technical support personnel. Approximately 30 DCSMT members expressed interest in the training. The EIS group can administer PeopleSoft training classes at the Research Park or on campus. Contact Cathy Gonzalez if interested.
Pam Hight requested a status update on the Network Monitoring project. Representatives from the group agreed to make a presentation at the next DCSMT meeting.
Daren Dugan reported that a representative from NetBotz is inquiring about interest in wallbotz, a wall mounted camera that is a IP based, web-accessible network appliance used for monitoring environment and equipment in remote wiring closets, server rooms, and equipment cages. Costs vary and can range up to $2500. If interested in viewing an appliance that is currently in use at UNT, contact Scott Jackson or John Berra. If interested in purchasing the appliance contact Daren.
Daren Dugan reported that he is installing Netware 6.5 servers
Sandy Burke reported that effective 11-3-03, a new fulltime employee, Richard Sanzone, will began working at the Helpdesk. Starting next semester, Richard will work the 3:00 pm to midnight shift.
Charlotte Russell reported that Dan Glass now works fulltime on the UNIX Services team, and that thirty Nachi infected machines were found last week. Areas who are, or have been, contacted about the machines should begin remediation as soon as possible.
Attila Hakimoglu reported that he is evaluating new software for the network management project. He is searching for tools that will tie everything together (ZenWorks, CiscoWorks, etc.) In the next two weeks the network management subcommittee will determine what should be designed and are asking for DCSMT's assistance in order to make a decision.
Mike Wright reported that new products are available from Adobe and that there is a new price list. Mike also reported that Office 2003 was shipped but it has not yet been received (the vendor is searching for it). The Macromedia contract is up for renewal in August of next year. Mike asks that DCSMT areas set aside funding. Mike is in the process of working with a vendor for a distributed report environment for printers and for the web. The environment will support a distribution system for any report and any document which could be viewable depending on the security that is put into place.
Yancey Yeargan reported that he is now representing the College of Engineering. Contact Yancey if you have questions about College of Engineering computer support.
Jason Gutierrez asked that those who ordered copies of Panther 10.3 but have not picked them up to see him.
Pam Hight reported that there was an outage at the Annex and that she is purchasing a replacement solution for Backup Exec.
Joe Adamo reported that wireless is moving along well. GAB, Willis, Art, Language, and several other buildings are up. The project should be wrapped up soon.
Paul Hons reported that one of the COE techs is working to resolve problems with Inaquick.
Elizabeth Hinkle-Turner reported that a new one year contract has been written with Skillsoft. All CBT courseware except for Microsoft will be included. A different vendor will be used for Microsoft products. Elizabeth also reported that physical copies of UNT's shipment of Jaws 5.0 has not yet arrived but it will be available on-line. Jaws 5.0 will work with terminal emulation software.
Elizabeth is working on a license for Zoomtext 8, and the student computing survey will be launched next week. If you would like to view the survey contact Elizabeth.
Tim Christian reported that he is deploying a SUS server. Tim also reported that CAS is gradually transitioning to a different printer naming convention as a result of a complications with office moves. He is continuing to work with Tikiwiki, a simplified html language that acts as a content management system. If interested in Tikiwiki, contact Tim.
Jim Curry reported that the green cases came in last week, and that there is a new ticker at the top of the MMS webpage that shows the current delivery schedule. It will be updated daily.
Jim also reported that there is a new Biostar computer available for evaluation. It has the same architecture as the green tower (same chipset, etc.) but it is smaller. It is very quiet except when it is working hard. Cost is $127 less than the green tower. Jim will be evaluating the unit for the next two to three weeks.
The meeting adjourned at 11:20 a.m.
Return to Distributed Computing Support Management Team Home Page.
Page last modified on December 04, 2003. Send comments to Maurice Leatherbury.