Distributed Computing
Support
Management Team
Meeting Minutes
Members
Present
Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT
Center),
Sandy Burke (Computing and IT Center), Tim Christian (College of Arts and
Sciences), Mike Hatch (College of
Business Administration), Paul Hons
(College of Education), Scott Jackson (Libraries), Matt Kernan for Scott Joyce (Housing),
Gary Mathews (School of Library and Information Science), Uwe Rossbach (College of Engineering),
Chris Strauss Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)
Guests
T. J.
Adamowicz (Police and Traffic), Alison Branch (Dell Representative), Daren Dugan (Computing and IT Center), Elizabeth Hinkle-Turner (GALMAC
Chairperson, Computing and IT Center), Judy Hunter (Libraries), Krysta Kaye
(Libraries), Claudia Lynch
(Computing and IT Center), Mike Maner (Computing and IT Center), Don McClure
(Computing and IT Center), Jason Myre (Computing and IT Center), Bill
Niederstadt (Dell Representative), Vincent SantaMaria (Computing and IT Center), Richard Sanzone
(Computing and IT Center), Glenn Thorpe (Computing and IT Center), Jason Zorola
(Police and Traffic)
Approval of Minutes
Minutes from
March 4, 2005, were
approved as written with minor corrections.
Adobe and Microsoft Contract
Issues
Mike Wright went over Adobe contract issues with the network managers. The
Adobe contract is being converted to standalone licenses. Therefore accuracy
of count is needed from the network managers. If there are new installs of
Adobe products, this information will need to be documented and reported to
Mike Wright. Mike will be sending out an email requesting information by May
15, 2005. We have an Adobe student agreement in place and being sold at the
University Store.
Mike also reported the Microsoft
Campus Agreement will be in place by the end of August 2005. All products
currently covered will continue to be. Legal is releasing the contract for
the Microsoft Student Agreement, and will be forwarding it to Microsoft.
Hopefully the software will be available for sale before the end of this
semester.
Dell Printer Special Offer Update
Philip updated the group on Dell Printer special offer. The deadline for
ordering the printers is next week. If we get in the Request for Bid
quickly, we can meet Dell’s requirements for the printer orders. Bill
Neiderstadt and Alison Branch, Dell representatives, were available for
clarification for Dell Corp. Tim Christian asked about the Universal Printer
Management Tools to track and manage printers. Bill said it is due out
toward the end of 3rd quarter.
Skillsoft Courseware
Elizabeth Hinkle-Turner discussed Skillsoft Courseware that is now
available. Over 41,000 user accounts are being tracked and reloaded into the
system. Adobe Photoshop 7 training is still on the Skillsoft courses, but
all other Adobe training is being done on the Adobe Education site. The
Skillsoft courses still require Windows with Internet Explorer as the
browser. Elizabeth reviewed the steps to access Skillsoft courses by using
the EUID and secure password. Select Catalog, and then select from Business
Skills, or IT Skills curriculum. You can also use “search and learn” with
specific topics to find courses that cover the skill. If a user is not in
the database, email Elizabeth to get the individual added. There is a
tutorial available and it will be documented in the next Benchmarks
newsletter. As always, if you find other training you would like, let
Elizabeth know.
OLD BUSINESS
Philip Baczewski reported on the status of the common interface for student
and employee photos. With the loss of Travis Brown, we will be revisiting
the issue with the new staff person.
Philip Baczewski also reported on the March 31 deadline to proceed with
plans to migrate WebCT courses to Vista. Phil Turner reported in an
email to Vista Users that the final decision is now being targeted for mid to late April.
He also recommended users to begin moving to Vista for new courses, updating
current Campus Edition courses to Vista, etc. His email also noted that Vista has
been operating this spring with over 9,000 students in a very reliable
manner, and that most of the vital tool problems have been either fixed or
are scheduled to be fixed in upcoming service packs.
Paul Hons reported on the ad hoc committee looking at
PDA
Synchronization. College of Education decided to
go with Portamail. The Groupwise version has some problems, so he is
waiting for the updated versions.
Tim Christian reported on his
experiences with Dell Corporation. CAS opted for a lease for 3 years with an
option to buy equipment for $1 after 3 years. A problem was found with the
Dell SAN drives initially ordered. CAS had to swap out ATA drives for Fiber
Channel Drives. CAS used Gold Support for some issues and found them to be
professional and competent. It was not all smooth sailing dealing with Dell
Corporation. CAS experienced some issues in getting the right products and
there were some vendor-based communication issues in regard to delivery
dates. Ultimately, the systems were installed, configured, and working.
NEW BUSINESS
None
AREA STATUS REPORTS
Chris Strauss – Telecommunications
Management system is almost integrated into Remedy. Scripts will be
activated for Telephone requests and Telephone Trouble reports. The
information will be pushed to the Telecomm software. Once the ticket is
resolved, the information will be pushed back into Remedy for notification
through Remedy.
Daren Dugan – Novell Open Enterprise Server is now available for Linux and
Netware version. It is not in Network tree yet because it is in test mode.
Contact Daren if you need additional information or access. He will also
post additional information to Netman listserv.
Mike Hatch reported problems with hackers around Good Friday. 15
workstations and 4 servers were hacked. His staff has been cleaning up from
this the past week. Client workstations became dysfunctional. He also
reported that the College of Business in May or June will have 230 desktop
machines for sale, 2GH, 512 Ram, for $450. Most of the systems will have
keyboards and mice. The reason is COBA is purchasing between 550 to 575 new
machines.
Judy Hunter reported they broke a Dell 5300 printer. They wore it out in 2
months, and are now dealing with Dell Support. She will report on their
service support next meeting.
Krysta Key informed the group that when she installed Windows 2003 Server
Service Pack 1, XP service pack firewall and popup blocker installed.
You must deactivate this feature if you do not want it installed.
Claudia Lynch announced the deadline for Benchmarks articles is April 11.
Paul Hons announced that the College of Education has ordered and received
an HP external array.
Meeting adjourned at 11:30am. Next meeting on April 15, 2005.
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