Distributed Computing Support
Management Team

Draft Meeting Minutes

December 15, 2006

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (School of Visual Arts), Ben Bigby (College of Music), Ginger Boone (University Union), Richard Sanzone (Computing and IT Center), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Jim Curry (Microcomputer Maintenance/ Classroom Support Services), Charlie Brien (UNT Facilities), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Scott Joyce (Housing), Gary Mathews (School of Library and Information Science), Brenda Kirk (CITC PC/LAN Support), Bruce Pollock (ABN LAN Mgmt), Uwe Rossbach (College of Engineering), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Joe Adamo (Computing and IT Center), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Craig Berry (School of Visual Arts), Tim Christian (College of Arts and Sciences), Chu Chuah (Col. Of Public Admin & Comm. Svc.), Charlie Brien (UNT Facilities), Mike Hatch (COBA), Paul Hons (College of Education), Gary Mathews (School of Library/Info Science), Jim Byford (substituting for Bruce Pollack (ABN Lan Mgmt), Uwe Rossbach (College of Engineering), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Remedy Admin)

Guests
Charlie Andrews (College of Education), Tom Bunten (HSC Academic Information Services), Daren Dugan (CITC Network Computing Services), Nancy Fisher ( CITC EIS Computing), Cathy Hardy (Computing and IT Center), Elizabeth Hinkle-Turner (CITC Student Computing), Don McClure (CITC Remedy), Lorenzo Robles, (College of Arts and Sciences), Tri-Ever Rustee (CITC Wonder Dog), Stormy Shippy (CITC Telecommunications), Steve Vocelka (CITC Computer Operations), Scott Windham (CITC Data Communications), David Wood (CITC Security), Yancey Yeargan (CITC Network Computing Services)

APPROVAL OF MINUTES

Minutes from December 1, 2006, were approved as written.

DISCUSSION OF ITSM 7 (REMEDY V. 7)

Dr. Chris Strauss, System Administrator, and Don McClure, Application Manager, provided an overview of the ITSM 7 system which is an upgrade of our current Remedy call tracking system. The new call tracking system will allow customization of problem categorization by support area and will give distributed managers the ability to configure and manage their specific sites. Active testing involving distributed support areas has begun and will continue after the holidays. The new system is tentatively targeted for a mid-spring rollout.

OLD BUSINESS

Jim Byford provided an overview of a Dell D420 compact notebook computer on loan from Keith Cullum. The unit requires a media bay for access to CD/DVD media.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

Jason Gutierrez reminded everyone that the iChat server was available for testing.

David Wood reminded everyone that Risk Assessment Surveys need to be completed.

The meeting was adjourned at 11:35 a.m. The next meeting is scheduled for January 5, 2007.

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