Distributed Computing Support
Management Team

Draft Meeting Minutes

September 21, 2007

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (School of Visual Arts), Ben Bigby (College of Music), Ginger Boone (University Union), Charlie Brien (UNT Facilities), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Scott Joyce (Housing), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (School of Library and Information Science), Tom McElwee (Micro Maint), Bruce Pollock (ABN LAN Mgmt), Uwe Rossbach (College of Engineering), Richard Sanzone (Computing and IT Center), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Ben Bigby (College of Music), Tim Christian (College of Arts and Sciences), Mike Lynn (substituting for Chu Chuah (College of Public Administration and Community Service)), Dan Kidd (substituting for Tom McElwee (Micro Maintenance)), Mike Hatch (College of Business Administration), Brenda Yu (substituting for Paul Hons (College of Education)), Katy Gallahan (substituting for Scott Jackson (Libraries

Guests
Kory Booth (CITC Operations), Cathy Hardy (Computing and IT Center), Elizabeth Hinkle-Turner (CITC Student Computing), John Hooper (CITC Adminstrative Info Sys., Robert Jones (CITC EIS Computing), Marc Knight (CITC Security Team), Claudia Lynch (CITC Academic Computing), Gabe Marshall (CITC Security), Don McClure (CITC Remedy), Bahram Paiani (CITC Network Computing Services), Lawana Robinson (CITC Operations), Stormy Shippy (CITC Telecommunications), Yoke Teo (CITC Network Computing Services), Tri-Ever Rustee (the Wonder Dog)

APPROVAL OF MINUTES

Minutes from September 7, 2007, were approved as written.

KINETIC REQUEST OVERVIEW AND DEMO

Derick Larson of Kinetic Data Corporation provided an overview of kinetic and their software products for the BMC Remedy ARS environment. They include a survey product, a service request interface, and a web calendar product. Derick was on site to provide training on the Kinetic Request product which is slated to replace the functionality of custom incident submission pages programmed in perl on the current Remedy system.

Philip Baczewski presented a demonstration of some of the functionality of the Kinetc Service Request software and showed how it could inject incident tickets into the ITSM 7 helpdesk application. He also showed examples of the Kinetic calendar software which can show campus-wide outage tickets via a calendar format.

CHANGES WITHIN CITC ADMINISTRATIVE INFORMATION SYSTEMS

John Hooper handed out a new organization chart showing organizational changes to the Administrative Information Systems group within CITC. He said that Steve Vocelka and Nancy Fisher's groups will be renamed to take EIS out of the name, reflecting the expanded scope of support for those organizations.

OLD BUSINESS

It was announced that Elizabeth Hinkle-Turner will have a report on metering software for the next DCSMT meeting.

Dan Kidd mentioned that Dell Optiplex 745 desktops were near end of life, and recommended that similar configurations in the 755 be adopted as the recommended systems for UNT. He suggested adding a video card to support use of dual monitors and adoption of the 17-inch flat panel display which supports analog as well as digital input (require for dual monitor use.) Philip Baczewski promised to distribute the proposed new configurations to DCSMT members as well as those involved in the development of the Optiplex 745 recommendations. Dan referred the group to reports on the systems in their areas which may soon be out of support from MicroMaintenance and suggested contacting Susan Pierce for more information in that regard.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

Tim Christian announced that CAS had rolled out Microsoft Office 2007.

ADJOURNMENT

The meeting was adjourned at 11:43 a.m. The next meeting is scheduled for October 5, 2007.

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