Distributed Computing Support
Management Team


Meeting Minutes

October 5, 2007

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (School of Visual Arts), Ben Bigby (College of Music), Ginger Boone (University Union), Charlie Brien (UNT Facilities), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Scott Joyce (Housing), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (School of Library and Information Science), Tom McElwee (Micro Maint), Bruce Pollock (ABN LAN Mgmt), Uwe Rossbach (College of Engineering), Richard Sanzone (Computing and IT Center), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Craig Berry (School of Visual Arts), Ben Bigby (College of Music), James Strawn (substituting for Tim Christian (College of Arts and Sciences)), Nassos Galiopoulos (substituting for Wil Clark (UNT System Center @ Dallas)), Dan Kidd (substituting for Tom McElwee (Micro Maint)), Joey Macareaeg (substituting for Mike Hatch (College of Business Administration)), Paul Hons (College of Education), Scott Jackson (Libraries), Jim Byford (substituting for Bruce Pollock (ABN LAN Mgmt)), Uwe Rossbach (College of Engineering), Richard Sanzone (Computing and IT Center), Chris Strauss (CITC Remedy), Roy Zumwalt (Texas Academy of Math and Science)

Guests
T. J. Adamowicz (Police and Traffic), Richard Anderson (CITC Information Security), Kory Booth (CITC Operations), Chris Tom Bunten (HSC Academic Information Services), Katy Gallahan (UNT Libraries), Cathy Hardy (Computing and IT Center), Elizabeth Hinkle-Turner (CITC Student Computing), Krysta Kaye (CITC Datacomm), Claudia Lynch (CITC Academic Computing), Gabe Marshall (CITC Security), Bahram Paiani (CITC Network Computing Services), Lawana Robinson (CITC Operations), Alex Schatz (CITC Operations), Tri-Ever Rustee (the Wonder Dog)

APPROVAL OF MINUTES

Minutes from September 21, 2007, were approved as written.

BMC REMEDY ITSM 7 PREVIEW SYSTEM

Philip Baczewski demonstrated the BMC Remedy ITSM 7 helpdesk application and announced the availability of a testing and validation system to all support areas who use the current Remedy 5 system. Information and resources about the new system can be found at http://itsm.unt.edu/ including access to the web-based console as well as documentation and configuration information.

USE OF THE GHOST CLIENT FOR EMERGENCY NOTIFICATIONS

Joe Adamo queried the group regarding use of a Ghost client to push emergency notifications to selected workstations in distributed areas. Distributed support managers expressed concerns regarding the security of workstations under such an arrangement, since the Ghost client provides total control over a subject workstation. DCSMT recommended a notification solution based on the enterprise Active Directory implementation. The chair asked Joe to bring DCSMT a requirements list for on campus communication if DCSMT is asked to provide a detailed recommendation.

OLD BUSINESS

Elizabeth Hinkle-Turner reported that the working group to find a software metering solution to replace Zenworks had met and was in the process of examining and testing Softrack and Sassafrass configurations to accomplish metering of centrally-supported applications without interfering with departmental metering requirements.

DCSMT members reached consensus that similarly configured desktop computers from the Dell Optiplex 755 line could replace the currently recommended Optiplex 745 models, since the 745 line will soon no longer be sold by Dell. Philip Baczewski said he would follow up regarding the possibility of Dell factory-installing a custom UNT image.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

No area reports were given.

ADJOURNMENT

The meeting was adjourned at 11:48 a.m. The next meeting is scheduled for October 19, 2007.


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