Distributed Computing Support
Management Team

Draft Meeting Minutes

January 4, 2008

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (College of Visual Arts and Design), Ben Bigby (College of Music), Ginger Boone (University Union), Charlie Brien (UNT Facilities),Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Tom McElwee (CITC Microcomputer Maintenance Services), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Scott Joyce (Housing), Brenda Kirk (CITC PC/LAN Support), Gary Mathews (School of Library and Information Science), Bruce Pollock (ABN LAN Mgmt), Uwe Rossbach (College of Engineering), Richard Sanzone (Computing and IT Center Helpdesk), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Craig Berry (College of Visual Arts and Design), Lorenzo Robles for Tim Christian (College of Arts and Sciences), Susan Pierce for Tom McElwee (CITC Microcomputer Maintenance Services), Chris Stoermer for Mike Hatch (College of Business Administration), Paul Hons (College of Education), Katy Gallahan for Scott Jackson (Libraries), Sean Flowers (College of Engineering), Scott Joyce (Housing), Richard Sanzone (Computing and IT Center Helpdesk), Don McClure for Chris Strauss (Computing and IT Center)

Guests
T. J. Adamowicz (CITC Messaging), Charity Beck (CITC Central Web Support), Mac Edwards (CITC Helpdesk), Elizabeth Hinkle-Turner (CITC Student Computing), Shane Jester (CITC Distributed Learning Support), John Luetkemeyer (UNT Libraries), Claudia Lynch (CITC Documentation Services), Gabe Marshall (CITC Security Team), Jason Myre (CITC Messaging), Stormy Shippy (CITC Telecomm), Yoke Teo (CITC OS and Directory Services), Yancey Yeargan (CITC OS and Dirctory Services)

APPROVAL OF MINUTES

Minutes from December 7, 2007, were approved as written.

ITSM 7 CALL TRACKING CUSTOMER INTERFACE

Richard Sanzone gave a demonstration of the new IT problem reporting service for end users. This simple web interface gather user and problem information and creates tickets in the Remedy ITSM 7 trouble ticketing system which are routed to the appropriate support staff. The new system will be rolled out in coordination with the migration to the new ticketing system and will be presented via a web page that will feature searchable or browsable help information as well. Migration is currently slated for early February.

OLD BUSINESS

Elizabeth Hinkle-Turner reviewed the pending purchase of SofTrack seats to support those currently using Zenworks for application metering limits.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

Susan Pierce noted that Micromaintenance Services is no longer maintaining UPS systems and noted that if DCSMT wished to adopt a standard, MMS could possible resume some support service. Paul Hons reported that COE had purchased Belkin UPS systems through Dell.

Sean Flowers reported that hiring was underway to replace Uwe Rossbach as the IT support manager for the College of Engineering.

ADJOURNMENT

The meeting was adjourned at 10:58 a.m. The next meeting is scheduled for January 18.2008.

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