Distributed Computing Support
Management Team


Meeting Minutes

May 2, 2008

Members
Joe Adamo (Computing and IT Center), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (College of Visual Arts and Design), Ben Bigby (College of Music), Jim Byford (College of Engineering), Ginger Boone (University Union), Charlie Brien (UNT Facilities), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Katy Gallahan (ABN Lan Mgmt), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Scott Joyce (UNT Business Services), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (School of Library and Information Science), Tom McElwee (Micro Maint/Class Supt Serv), Richard Sanzone (Computing and IT Center), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Craig Berry (College of Visual Arts and Design), Ben Bigby (College of Music), Charlie Brien (UNT Facilities), Jim Byford (College of Engineering), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Katy Gallahan (ABN Lan Mgmt), Joey Macaraeg (substituting for Mike Hatch (College of Business Administration)), Paul Hons (College of Education), Gary Mathews (School of Library/Info Science), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Remedy), Roy Zumwalt (Texas Academy Math/Science)

Guests
T. J. Adamowicz (CITC Network Computing Services), Richard Anderson (CITC Information Security), Chris Bennet (ABN LAN Mgmt), Tom Delozier (CITC Messaging), Mac Edwards (CITC Helpdesk), Sean Flowers (Col. Eng., GALMAC), John Forshay (Dell, Inc.), Nassos Galiopoulos (Univ System Center @ Dallas), Catherine Hardy (CITC Academic Computing), Elizabeth Hinkle-Turner (CITC Student Computing), Krysta Kaye (CITC Data Communications), Dan Kidd (CITC MMS), Claudia Lynch (CITC Academic Computing), John Leutkemeyer (UNT Libraries), Gabe Marshall (CITC Security), Don McClure (CITC Remedy), Jason Myre (CITC Network Computing Services), Bahram Paiani (CITC Network Computing Services), Patrick Pluscht (Center for Dist. Learning), Garrett Rumohr (UNT Libraries), Charlotte Russell (CITC Admin/Compliance), Tri-Ever Rustee (the Wonder Dog), Craig Terrell (CITC Network Computing Services)

APPROVAL OF MINUTES

Minutes from April 18, 2008, were approved with minor amendments.

DCSMT MEMBERSHIP AND COMMUNICATION STRATEGIES

Philip Baczewski related that some questions at a recent Town Hall meeting in the Division of Finance and Administration generated some concerns regarding communication between "Network Managers" and the CITC. This along with recent reorganizations in various campus departments and their IT support organizations raised the question as to whether DCSMT representation needed to be reworked and whether appropriate communication mediums were in use to enable the transfer of information between central and distributed IT units. Discussion ensued regarding communication issues and some were due to distributed units not knowing who to call regarding EIS applications. It was pointed out that different UNT business units have responsibility for the parts of EIS that support their business function. Distributed managers were encouraged to call the CITC Helpdesk (x. 2324) if they had a question regarding campus IT systems. Philip Baczewski agreed to do further investigation regarding membership issues and to investigate possibilities for using the DCSMT website as a more comprehensive communications channel for distributed managers.

OLD BUSINESS

Philip Baczewski reminded managers that the new ITSM7 call tracking system would be made live to customers in 10 days (on May 12). He demonstrated the "Broadcasts and Outages" and "Resolved Outages" links on the itsm.unt.edu web site which open calendar views of campus-wide outage and broadcast notifications. Don McClure reminded managers that they should use their support staff login ID to access the ITSM consoles, and their EUID if they are making requests as an IT customer. Philip Baczewski thanked Chris Strauss and Don McClure for their work on the ITSM application. Special commendation was directed to Richard Sanzone for his work on the Kinetic service request items to be used by IT customers and to Mac Edward for his development of items in the knowledge base that is integrated into ITSM 7.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

Charlie Brien (Facilities) announced that facilities was implementing a new space management application (FMSpace). Access to the system will be provided to designees as appropriate for academic and business units on campus. Users will need couple of plugins for their browsers (including the Crystal Reports v. 11 Reports Viewer.)

Paul Hons (College of Education) inquired if anyone was using anything other than a programmed LDAP authentication for web applications. He has been investigating CoSign for web single signon. It was mentioned that CITC is implementing Shibboleth for this purpose. Paul also mentioned that COE was evaluating encrypted hard drives on Dell laptops and noted that the key storage software cost was at least $3500, which could be shared if other areas were investigating the same strategy.

Craig Terrell (CITC Network Computing Services) reported that an AD risk assessment was scheduled for May 27 and that his group was working on implementing Microsoft's System Center Configuration Manager. He also mentioned that VMWare farms will be online in a couple of weeks.

Gabe Marshall (CITC Security) reported that security training is available on WebCT for staff.

Jason Myre (CITC Messaging) mentioned that the Exchange firewall will be upgraded on May 12 with only brief interruptions. He also announced that GroupWise Instant Messanger (GWIM) would shut down at the end of the fiscal year and that Microsoft OCS is being implemented as its replacement. Jason proposed a maintenance window for the Exchange systems to occur every Thursday from 9:00 pm to 1:00 am, but assured distributed managers that interruptions in service would be rare since most components are redundant and parallel.

Elizabeth Hinkle-Turner announced that the free hosted Microsoft Exchange Labs was chosen to replace EagleMail as the student e-mail system.

Jason Gutierrez (CITC Messaging) needs to know by June 1 how many MACs are in use so that the AMP OS support agreement can be renewed.

Bahram Paiani (CITC Messaging) noted that authenticated SMTP was now available on mailhost.unt.edu.

Tim Christian announced that Journalism will be its own college in September, but that no changes in IT support were planned.

ADJOURNMENT

The meeting was adjourned at 11:34 a.m. The next meeting is scheduled for May 16, 2008.


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