Distributed Computing Support
Management Team

Meeting Minutes

June 6, 2008

Meeting Time: 10:00 - 11:30 a.m.
Meeting Place: Chilton Hall, Room 245

Members
Joe Adamo (Computing and IT Center)), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), John Berra (Registrar), Craig Berry (Collegel of Visual Arts and Design), Ben Bigby (College of Music), Ginger Boone (University Union), Charlie Brien (UNT Facilities), Jim Byford (College of Engineering), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Katy Gallahan (ABN Lan Mgmt), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (VP Student Development), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (School of Library and Information Science), Tom McElwee (Micro Maint/Class Supt Serv), Jason McMullen (UNT Business Services), Richard Sanzone (Computing and IT Center), Chris Strauss (Computing and IT Center), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Krysta Kay (substituting for Joe Adamo (Computing and IT Center)), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Craig Berry (College of Visual Arts and Design), Charlie Brien (UNT Facilities), Sean Flowers (substituting for Jim Byford (College of Engineering)), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Nassos Galiopoulos (substituting for Wil Clark (UNT Dallas)), Katy Gallahan (ABN Lan Mgmt), Mike Hatch (College of Business Administration), Paul Hons (College of Education), Michael Bagget (substituting for Abraham John (VP Student Development)), Dan Kidd (substituting for Tom McElwee (CITC Micro Maint)), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Remedy)

Guests
T. J. Adamowicz (CITC Network Computing Services), Kory Booth (CITC Operations), Mac Edwards (CITC Helpdesk), Jason Gutierrez (CITC Network Computing Services), Catherine Hardy (CITC Academic Computing), Gabe Marshall (CITC Security), Don McClure (CITC Remedy), Jason Myre (CITC Network Computing Services), Tri-Ever Rustee (the Wonder Dog)

APPROVAL OF MINUTES

Minutes from May 16, 2008, were approved as written.

OLD BUSINESS

  • Krysta Kaye of CITC Data Communications reported that the campus-wide data switch replacement project was approximately half complete with only minor difficulties encountered during the work so far. DCSMT commended Krysta and her team for the lack of any noticeable outages as the result of the switch replacements.
  • DCSMT discussed the need for establishing naming conventions for distribution lists in Exchange and for objects in the Active Directory. It was decided to hold a special meeting to discuss this issue on June 13, 2008. Also discussed was the issue of EUID assignment for new employees. Philip Baczewski reported that Maurice Leatherbury (CIO) was working with CITC and HR staff to address this issue. Richard Sanzone (CITC Helpdesk) reported that a computer account modification service request would be ready on the IT Help Center site by the next week.
  • DCSMT discussed the ITSM call tracking system which was exclusively in use for about a month as of the meeting. Philip Baczewski mentioned that service level targets were in place for all tickets. There is a response service target and a resolution service target set for all UNT Customer tickets. Notifications fire if service levels have not been met by 50% of their target time. The target times are documented on the itsm.unt.edu web site. Don McClure (CITC Call Tracking Administration) urged managers to provide him with the names of their support staff who needed to be able to respond to tickets for IT Security. Chris Strauss commented that he noticed a number of tickets left open as a reference for fixing a problem, even though the incident had been resolved. He offered to turn on the problem management feature of ITSM for any areas who wished to use it and said it would be available to all once documentation on its use could be created and made available. Philip Baczewski demonstrated a custom report that managers could use to extract data on their area's ticket activity.

NEW BUSINESS

No new business was discussed.

AREA REPORTS

Jason Myre (CITC Messaging) reported that the last set of GroupWise to Exchange mailbox migrations would be happening during the next week (the week of June 9) after which the entire campus would be off of GroupWise. He reminded distributed managers that the GroupWise system was contractually required to be shut down by August 31, 2008, and said that his target to shut off logins to that system was July 11, 2008.

Gabe Marshall (CITC Security) reported that a non-intrusive security scan was underway for campus servers.

Tim Christian (College of Arts and Sciences) reported that Arts and Sciences was using a factory installed image to provision their new Dell systems at a slightly higher cost per work station. He reported that the cost was offset by savings in staff time needed to do workstation setup.

Dan Kidd (CITC MMS) told managers that Dell would no longer sell Windows XP along with a new workstation or laptop, but that they would install an XP downgrade if Windows Vista Pro was purchased. Standard procedure will be to purchase Windows XP Home and install a local XP Pro upgrade from UNT's Microsoft Campus Agreement.

Craig Berry (CVAD) reported that College of Visual Arts and Design labs will move from Windows XP to Windows Vista this summer.

ADJOURNMENT

The meeting was adjourned at 11:22 a.m. The next meeting is scheduled for June 20, 2008.

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