Distributed Computing Support
Management Team

Meeting Minutes

July 15, 2011

Meeting Time: 10:00 - 11:30 a.m.
Meeting Place: Chilton Hall, Room 245

Joe Adamo (CITC Communications Services), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Michael Bagget (College of Visual Arts and Design), Ben Bigby (College of Music), Ginger Boone (University Union), Pat Nolen (UNT Facilities), Jim Byford (College of Engineering), Tim Christian (College of Arts and Sciences), Chu Chuah (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Katy Gallahan (ABN Lan Mgmt), Mike Hatch (College of Business), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (CITC Administrative Desktop Support), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (College of Information), Deke Isaac (Micro Maint), Shea Rogers (Business Services), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Call Tracking Services), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Joe Adamo (CITC Communications), Vasilis Angelogiannos (for Ramu Muthiah, Col. Of Public Admin & Comm. Svc.), Philip Baczewski (DCSMT Chair (CITC)), Ginger Boone (University Union), Kacey Close (for Michael Bagget, College of Visual Arts and Design), Mac Edwards (for Richard Sanzone, CITC Helpdesk), Katy Gallahan (ABN Lan Mgmt), Paul Hons (College of Education), Deke Isaac (CITC Micro Maintenance), John Leutkemeyer (for Scott Jackson, Libraries), Gary Mathews (College of Information), Pat Nolan (UNT Facilities), Chris Strauss (CITC Remedy Administration)

Allen Bradley (CITC Network Computing Services), Jason Gutierrez (CITC Network Computing Services), Joey Maldonado (UNT Libraries), Gabe Marshall (CITC Security), Don McClure (CITC Remedy), Garrett Rumohr (UNT Libraries), Charlotte Russell (CITC Admin/Compliance), Craig Terrell (CITC Network Computing Services)


Minutes from July 1, 2011, were approved as written.


Allen Bradley reported that Microsoft's special offer for a student lab VDI license option was again available and under consideration. The cost was not guarantied beyond the third year of the contract. The student VDI option would allow UNT to virtually deploy Microsoft Windows and Office under our existing campus agreement covering all scenarios except thin or "zero" clients (iPhone, etc.) College of Business was again considering funding the option to support their virtual student lab requirements. The College of Arts and Sciences and the UNT Libraries are both pursuing a strategy that would not require the student VID option. College of Education and College of Public Affairs and Community Service are interested in VDI deployment, but not actively deploying for their users.


DCSMT members discussed adoption of a recommended Windows laptop standard and decided upon the Dell Latitude e6520 and e6220 as large and small models to recommend. Because Dell Optiplex 780 desktop systems have reached end of life, those will be removed as recommended standards.

The attendees reviewed the BMC Remedy ITSM 7.6 system that has been under preview and validation testing. It was noted that the severity field is now part of the new incident form. 4 technical issues remain and are documented on the itsm.unt.edu web site. Discussion ensued as to whether the new version could be moved into production in early August. A final determination may be made at the August 5 meeting of DCSMT.


Jason Gutierrez announced that Mac OS X 10.7 (Lion) will not be distributed on physical media, however an installer will be downloaded and made available to managers via the CITC Software volume. Once downloaded, Lion can be installed on eligible systems without the need of an activation code.

Katy Gallahan noted that overnight shutdowns of AC to some of the buildings her group support were causing some equipment to fail because of excess heating.

Managers discussed support of iPads and support those and other mobile devices. It was reported that there are over 100 University-owned iPads on campus. It was suggested that a group could be formed to test Exchange connectivity on mobile devices and provide support recommendations to the Distributed Managers.


Jason Gutierrez noted some upcoming scheduled maintenance on the Exchange systems, which might necessitate some down time for the older Exchange 2007 system.


The meeting was adjourned at 11:56 a.m. The next meeting is scheduled for August 5, 2011.

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