Distributed Computing Support
Management Team


Meeting Minutes

September 16, 2011

Meeting Time: 10:00 - 11:30 a.m.
Meeting Place: Chilton Hall, Room 245

Members
Joe Adamo (CITC Communications Services), Troy Bacon (AVP Finance and Business Affairs and Controller), Philip Baczewski (DCSMT Chair, Director of Academic Computing, Computing and IT Center), Michael Bagget (College of Visual Arts and Design), Ben Bigby (College of Music), Ginger Boone (University Union), Pat Nolen (UNT Facilities), Jim Byford (College of Engineering), Tim Christian (College of Arts and Sciences), Vasilis Angelogiannos (College of Public Administration and Community Service), Wil Clark (UNT System Center @ Dallas), Katy Gallahan (ABN Lan Mgmt), Mike Hatch (College of Business), Paul Hons (College of Education), Scott Jackson (Libraries), Abraham John (CITC Administrative Desktop Support), Brenda Kirk (CITC PC/Lan Support), Gary Mathews (College of Information), Deke Isaac (Micro Maint), Shea Rogers (Business Services), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Call Tracking Services), Roy Zumwalt (Texas Academy of Math and Science)

Members Present
Vasilis Angelogiannos (Col. Of Public Admin & Comm. Svc.), Philip Baczewski (DCSMT Chair (CITC)), Krysta Berry (for Joe Adamo, CITC Communications), Ben Bigby (College of Music), Tim Christian (College of Arts and Sciences), Katy Gallahan (ABN Lan Mgmt), Paul Hons (College of Education), John Leutkemeyer (for Scott Jackson, Libraries), Gary Mathews (College of Information), Shea Rogers (UNT Business Services), Richard Sanzone (CITC Helpdesk), Chris Strauss (CITC Remedy Administration)

Guests
Tom Bunten (HSC Academic Information Services), Rachel Burlage (CITC Administration and Compliance), Mac Edwards (Computing and IT Center), Jason Gutierrez (CITC Network Computing Services), Elizabeth Hinkle-Turner (CITC Academic Computing), John Hooper (CITC ), Yonathan Khoe (CITC Academic Computing), Kathy Krejci (CLEAR), Scott Krejci (GALMAC), JoAnn Luksich (CITC Data Management), Claudia Lynch (CITC Academic Computing), Don McClure (CITC Remedy), Bahram Paiani (CITC Network Computing Services), Garrett Rumohr (UNT Libraries), Curry Searle (CITC ACUS), Steve Vocelka (CITC Computer Operations)

APPROVAL OF MINUTES

Minutes from August 5, 2011, were approved as written.

TURNINGPOINT CLICKER SUPPORT

Philip Baczewski introduced Kathy Krejci who is the contact person for the Turning Point student response system adopted as the standard for the UNT campus. She can provide access to two programs, Turning Point, and Turning Point Anywhere, that provide an instructor interface to the student response system. In support of this technology, faculty training is available in two 3-hour sessions. Training should be taken one semester prior to initial use of the response technology in a University course. She asked for managers' assistance to keep an account of who is using the Turning Point programs and where they are deployed. After some discussion, managers requested that notice of any major outages, or software upgrades for Turning Point be posted to the UNT-Netman list.

IT SHARED SERVICES UPDATE

John Hooper (UNT CIO) provided an overview of the IT shared services initiative under way and described what services would become part of a System-wide shared IT organization and what would remain as local services to the UNT Campus.

OLD BUSINESS

Philip Baczewski inquired from the group as to whether there were any comments or concerns regarding the recently upgraded BMC Remedy ITSM system. Feedback indicated that navigation within the application was now easier. One concern was that tickets opened from links in e-mail notifications would not allow navigation to the home console. The work around is to bookmark the login URL which will allow you to open the console when already authenticated via viewing a ticket. Also noted were problems with pasting text into some notes fields which seem to be browser related. Investigation is ongoing, but it appears that the Chrome browser provides the most consistent interface.

NEW BUSINESS

A question had been raised by CLEAR as to whether departments should buy items like USB extension cords and hubs when faculty are using CLEAR-provided cameras during the lecture capture pilot. Consensus was that during the pilot project, it would be helpful for CLEAR to provide any additional supporting hardware if justified by the classroom usage requirements. If a widespread adoption of lecture capture is undertaken, then a strategy for the departmental provision of required equipment will need to be determined.

AREA REPORTS

Jason Gutierrez asked managers to gather numbers for in-use Mac-OS desktop systems for renewal of our Mac OS maintenance contract.

Richard Sanzone introduced Yonathan Khoe as the new manager of the ACUS Adaptive General Access Lab.

Philip Baczewski welcomed Scott Krejci (College of Music) who is the current chair of the General Access Labs Managers Committee (GALMAC).

ADJOURNMENT

The meeting was adjourned at 11:12 a.m. The next meeting is scheduled for October 7, 2011.


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