Meeting Minutes

June 4, 1999 Meeting

Members presentRich Anderson, Allen Bradley,  John Bradley, Bill Buntain, Sandy Burke, Tim Christian, Wil Clark, Jim Curry, Cyndie Harris, Mike Hatch, Paul Hons, Kirk Kelly, Maurice Leatherbury, Gary Matthews, Andrew McGregor, Robert Pierce, Chris Strauss, Craig Terrell, Mike Wright, Roy Zumwalt

Members absent: Craig Berry, Troy Bacon, Ginger Boone, Eric Duchemin, Abraham John, Ramu Muthia, Kelly Wood

Guests present: Phil Baczewski

The minutes of the May 7, 1999 and May 21, 1999 meetings were approved with minor corrections.

Robert Pierce reported that a demo of Remedy 4 had been cancelled due to server difficulties. The call tracking committee would like DCSMT to discuss the question of unique ID's across campus, to include other participants such as the Registrar and the Center for Distributed Learning. The demo of the new Remedy version has been rescheduled for next week. The minutes of the subcommittee meetings are at http://www.cascss.unt.edu/calltrax/minutes/990525.html

Wil Clark handed out a resolution from the student computing committee with various recommendations. Because of the lengthy agenda, it was decided that DCSMT would act on the recommendations at its next meeting to be held on June 18th.

Maurice distributed a handout from the Personnel subcommittee, outlining the recommendations for changes to classification descriptions for CSS and CSM positions. The committee looked at ways to expand the applicant pool for computing positions on campus. The recommendations reduce education and experience requirements and similar changes to other computing positions need to be approved by the Computing Center. It was pointed out that departments can add to these requirements for specific position postings. In response to a question from Kirk Kelly about the timetable for the changes occurring, Maurice said that Human Resources would also have to approve them and we don't know what that entails. After a short discussion, the recommended changes were approved by unanimous acclamation of DCSMT.

Maurice reported that the subcommittee is also looking at student employment issues such as wages and numbers of employees. To date, higher wages in one department don't seem to be affecting other departments' ability to attract students. But there may still be an issue of adequate numbers of employees to provide good support. The committee decided to calculate the "computing support quotient (CSQ)" (Mike Hatch's term) to see how many computing support workers are needed to give us a ratio of 1 FTE person per 100 machines and users divided by two. Craig and Kelly think their ratios have dropped. Maurice asked the members to send data on the number of workers and machines in their areas and said that all employees except lab monitors should be counted in each unit's FTE number.

Allen Bradley gave a presentation on the Common Directory Project that his department in coordination with Academic Computing is working on.  That system will provide a unique user ID for everyone on campus, with both a SQL database and an LDAP database holding the data. An Internet lookup via LDAP will be public but will list only public information. ACS is working to have the LDAP database populated for a "bulk student e-mail system" by Fall. That system will be for official communications only, controlled through a hierarchy of access rights. Students will not be sending e-mail to each other through this system.

Jim Curry reported that OnTrack had made an offer to UNT to join an educational program for hard drive analyis and data recovery utility.  While MMS has no use for it, the OnTrack offer was to provide it at no cost in return for using UNT's name on their list of educational users. No interest was expressed in the offer, so Jim will respond negatively to the vendor.

The Microsoft Campus Agreement  is waiting on the lawyers to finish their review of the contract. We cannot install our current Select software and use Campus agreement terms: UNT will have a single unique serial number for the Campus Agreement software and all installs of the software must be done from the new versions. A realistic estimate to have the software in place here is four weeks or longer.  Relative to the Campus Agreement, it was pointed out that CA only covers operating system upgrades and that all operating system licenses had to be tracked so we can show that there is a valid, original OS license for each machine on campus. The current MMS order form includes pricing for an OEM version of Windows 98 and Windows NT and if units order machines without an accompanying OS, they must be able to show an auditor (if audited) that the new machine replaced a machine for which there was an original OS license and that the old machine had the OS removed before being surplused.

Maurice reviewed the computer security audit that had been conducted recently and passed out copies of all of UNT's security-related policies. At the next meeting, we will work on delineating the Computing Center's and distributed units responsibilities for computing security on campus.

Allen Bradley  reported on the quotes his department had obtained for high-level technical support on Microsoft products, similar to the support agreement we have in place for Novell. The price we got for 100 incidents was $20,000.00 for 24x7 support for all MS products. A per-incident program is also available, but a much higher cost per call, and there's also an intermediate program between these two options at an intermediate cost. There was some discussion about the real need for this level of Microsoft support, there seemed to be a consensus that we should continue investigating the costs. Maurice said that he'd find out what it would take to set up a blanket purchase order for support call payments, and Allen's group will gather more information about various pricing options.

The meeting adjourned at 11:53 AM.

Thanks to Robert Pierce for taking notes at the meeting.


Return to Distributed Computing Support Management Team Home Page.

Page last modified on July 12, 1999 by Philip Baczewski