Computing Services for
Staff Members
Computing has become an integral part
of the university experience for everyone, staff members included. Computing starts at your desktop, but
can involve systems managed by your department or by the Computing
and Information Technology Center (CITC), and may take you to sites
around the world via the Internet. This webpage provides information
on some of the central services which can support your work
here at UNT. Desktop computing support is provided by
a College or Department-level IT support organization. To find your
first point of contact for desktop computing issues, refer to the
following page:
http://www.unt.edu/helpdesk/netman/netmanDepartments.htm
IT Help Center
The CITC provides central administrative computing services
(registration, accounting, student records, etc.) and academic
computing services (support of instruction and research, training in
systems use, providing access to facilities, etc.). We have
implemented an IT support request system that has items specifically
designed for employees to request IT service. You
can make a request by visiting the CITC IT Help Center:
http://helpdesk.unt.edu/service
CITC Helpdesk
http://www.unt.edu/helpdesk
The CITC
Information Technology
Helpdesk is located in the Information Sciences Building (ISB) room
119, directly across from the Science and Technology Library.
The Helpdesk staff provides support to all
faculty, staff, and students at UNT who have questions and/or
problems of any sort concerning computing at UNT. They have primary
responsibility for supporting general purpose computing services
provided directly by CITC and also provide a link to distributed
computer support areas in the various colleges, departments and
administrative units. The distributed centers are separately
responsible for desktop computing support and services specific to
their own areas.
Visit the Helpdesk website to:
- Report an Issue / Request Assistance
- Search for Answers
- Helpdesk FAQs
- Check for System Outages
If you don't know where else to call, or
when no one else can help you with your computer on campus, contact the
Helpdesk:
940-565-2324
helpdesk@unt.edu
What's my EUID?
One of the
most common questions fielded by the CITC Helpdesk is "What's my
EUID?" EUID stands for "Enterprise UserID" and has been created
to simplify access to computer resources across campus. This
EUID is created as soon as your fees are paid (if you are
student) or as soon as your forms are processed by Human
Resources (if you are a faculty or staff member). IF you are not
sure what your EUID is, you can find out at the "Account
Management System" website:
http://ams.unt.edu/
You can also check your password status here as well as change
your password. You can also configure your preferred e-mail
address here.
E-mail, Calendar,
and more via MS Outlook and Entourage
Your employing department or college
provides you with access to Microsoft Outlook, the E-mail system supported for
official University business. Educational resources for Outlook and MS
Entourage (for Macintosh Users), can be
found here:
http://messaging.unt.edu/
Find out how to use Outlook at home
here:
http://messaging.unt.edu/outlook_home
You can access your MS Outlook mailbox
via the World Wide Web here:
http://webmail.unt.edu/
The Enterprise
Information System (EIS) portal
http://my.unt.edu/
Visit the EIS portal,
my.unt.edu, to
do a variety of things related to your
employment at UNT. Once you have logged-in
with your EUID, you can do things like view
your paycheck, check your benefits, sign-up
for training with human resources and more.
You can also verify or update your contact
information to make sure you receive Eagle
Alert messages:
http://www.unt.edu/eaglealert/
The Enterprise
Information System (EIS)
As their website states, "the EIS
(Enterprise Information System) is the
primary administrative information system
for the University of North Texas System
(UNTS). EIS is a suite of integrated
application software based on the
Oracle-PeopleSoft (PS) product line and
various ancillary applications linked to the
product line. The enterprise-wide system
provides support to multiple campuses."
Many employees at UNT use various aspects
of the EIS daily:
http://eis.unt.edu/
The EIS contact page for various
departments and functions is here:
http://eis.unt.edu/contacts/
EIS training resources are discussed in
this issue of
issue
of. theEnterprise, the EIS
quarterly status report.
Staying
Connected at UNT
The Data Communications Group provides
data and video services for the students,
faculty and staff of the University. For further
information see:
http://web3.unt.edu/datacomm
The wireless network at UNT is called
Eaglenet. For further information
see:
http://www.unt.edu/wireless
Telephone services:
http://telecom.unt.edu/
Information Security and Virus Protection
Learn about secure ways to protect your
computer by visiting:
http://security.unt.edu/
Download
McAfee anti-virus products (FREE to UNT faculty, staff and students) from:
http://security.unt.edu/resources/antivirus
You can also purchase McAfee VirusScan from the UNT Bookstore,
located in the Student Union Building, for $3.00:
http://www.unt.bkstr.com
Additionally, the bookstore offers a
variety of software from many companies at significant educational
discounts. Dell and Apple computers are sold in the bookstore as
well as a variety of peripheral devices, cables, and accessories.
Computing Services Specifically for Students and
Faculty
For a look at services that are available specifically for students,
you can take the
Student Computing Services tour:
http://helpdesk.unt.edu/studenttour/
Computing Services for faculty,
are listed here:
http://www.unt.edu/helpdesk/faculty/
and here:
http://www.unt.edu/documentation/newfaculty.htm
Training Opportunities
Information about a variety of training opportunities,
on campus off, including Computer-based training, can be found here:
http://www.unt.edu/training/
Create your department/area training
with UNT resources! Staff members can request Vista "courses" and
create online training. For more information, visit (Check for
popup blockers first):
http://ecampus.unt.edu/
and
http://clear.unt.edu/
The UNT Copyright Resources website
provides the UNT community with information about copyright law and
resources to help people make good decisions when utilizing
copyrighted material:
http://copyright.unt.edu
General Access
Computer Labs
UNT’s 14
General Access Labs are open to anyone with a valid UNT ID card.
There are labs throughout the main Denton campus, one at the
Research Park, and one at the UNT Dallas Campus. The lab in the
Information Science Library (ISB 104) has adaptive hardware and
software for students with special needs. These labs are student-fee
funded, but are open to faculty and
staff on an
as-available basis. For more information,
including lab hours, see:
http://www.gal.unt.edu/
Learn more . . .
Benchmarks Online is
the CITC monthly online
newsletter. You can read it at:
http://www.unt.edu/benchmarks/
Get RSS feeds
to help you stay informed. Whenever you see this symbol
 ,
you have a chance to stay up-to-date by "subscribing" to an "alert
for new information" that can be sent to your e-mail account. One of
the places you are encouraged to subscribe to RSS feeds is
inHouse. Go to the
link below for a tutorial in setting up an RSS feed in Outlook 2007
specifically for inHouse :
http://messaging.unt.edu/node/345/
Many websites provide updates via Facebook  and Twitter  also.
Restrictions
UNT computer systems can only be used
for activities related to academic work or student life. Sending
E-mail to a friend is OK, for example, but advertising your business
is not OK. Learn the rules, by reading:
http://policy.unt.edu/policy-by-number/3
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