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Computing Services for Staff Members

Computing has become an integral part of the university experience for everyone, staff members included. Computing starts at your desktop, but can involve systems managed by your department or by the Computing and Information Technology Center (CITC), and may take you to sites around the world via the Internet. This webpage provides information on some of the central services which can support your work here at UNT. Desktop computing support is provided by a College or Department-level IT support organization. To find your first point of contact for desktop computing issues, refer to the following page:

IT Help Center

The CITC provides central administrative computing services (registration, accounting, student records, etc.) and academic computing services (support of instruction and research, training in systems use, providing access to facilities, etc.). We have implemented an IT support request system that has items specifically designed for employees to request IT service. You can make a request by visiting the CITC IT Help Center:

CITC Helpdesk

The CITC Information Technology  Helpdesk is located in the Information Sciences Building (ISB) room 119, directly across from the Science and Technology Library.

The Helpdesk staff provides support to all faculty, staff, and students at UNT who have questions and/or problems of any sort concerning computing at UNT. They have primary responsibility for supporting general purpose computing services provided directly by CITC and also provide a link to distributed computer support areas in the various colleges, departments and administrative units. The distributed centers are separately responsible for desktop computing support and services specific to their own areas.

Visit the Helpdesk website to:

  • Report an Issue / Request Assistance
  • Search for Answers
  • Helpdesk FAQs
  • Check for System Outages

If you don't know where else to call, or when no one else can help you with your computer on campus, contact the Helpdesk:


What's my EUID?

One of the most common questions fielded by the CITC Helpdesk is "What's my EUID?" EUID stands for "Enterprise UserID" and has been created to simplify access to computer resources across campus. This EUID is created as soon as your fees are paid (if you are student) or as soon as your forms are processed by Human Resources (if you are a faculty or staff member). IF you are not sure what your EUID is, you can find out at the "Account Management System" website:

You can also check your password status here as well as change your password. You can also configure your preferred e-mail address here.

E-mail, Calendar, and more via MS Outlook and Entourage


Your employing department or college provides you with access to Microsoft Outlook, the E-mail system supported for official University business. Educational resources for Outlook and MS Entourage (for Macintosh Users), can be found here:


Find out how to use Outlook at home here:


You can access your MS Outlook mailbox via the World Wide Web here:

The Enterprise Information System (EIS) portal

Visit the EIS portal,, to do a variety of things related to your employment at UNT. Once you have logged-in with your EUID, you can do things like view your paycheck, check your benefits, sign-up for training with human resources and more. You can also verify or update your contact information to make sure you receive Eagle Alert messages:

The Enterprise Information System (EIS)

As their website states, "the EIS (Enterprise Information System) is the primary administrative information system for the University of North Texas System (UNTS). EIS is a suite of integrated application software based on the Oracle-PeopleSoft (PS) product line and various ancillary applications linked to the product line. The enterprise-wide system provides support to multiple campuses."

Many employees at UNT use various aspects of  the EIS daily:

The EIS contact page for various departments and functions is here:

EIS training resources are discussed in this issue of issue of. theEnterprise, the EIS quarterly status report.

Staying Connected at UNT


The Data Communications Group provides data and video services for the students, faculty and staff of the University. For further information see:


The wireless network at UNT is called Eaglenet. For further information see:


Telephone services:

Information Security and Virus Protection


Learn about secure ways to protect your computer by visiting:


Download McAfee anti-virus products (FREE to UNT faculty, staff and students) from:


You can also purchase McAfee VirusScan from the UNT Bookstore, located in the Student Union Building, for $3.00:


Additionally, the bookstore offers a variety of software from many companies at significant educational discounts. Dell and Apple computers are sold in the bookstore as well as a variety of peripheral devices, cables, and accessories.

Computing Services Specifically for Students and Faculty

For a look at services that are available specifically for students, you can take the Student Computing Services tour:

Computing Services for faculty, are listed here:

and here:

Training Opportunities


Information about a variety of training opportunities, on campus off, including Computer-based training, can be found here:


Create your department/area training with UNT resources! Staff members can request Vista "courses" and create online training. For more information, visit (Check for popup blockers  first):  and


The UNT Copyright Resources website provides the UNT community with information about copyright law and resources to help people make good decisions when utilizing copyrighted material:

General Access Computer Labs

UNTís 14 General Access Labs are open to anyone with a valid UNT ID card. There are labs throughout the main Denton campus, one at the Research Park, and one at the UNT Dallas Campus. The lab in the Information Science Library (ISB 104) has adaptive hardware and software for students with special needs. These labs are student-fee funded, but are open to faculty and staff on an as-available basis. For more information, including lab hours, see:

Learn more . . . 

 Benchmarks Online is the CITC monthly online newsletter. You can read it at: 


Get RSS feeds to help you stay informed. Whenever you see this symbol RSS button , you have a chance to stay up-to-date by "subscribing" to an "alert for new information" that can be sent to your e-mail account. One of the places you are encouraged to subscribe to RSS feeds is inHouse. Go to the link below for a tutorial in setting up an RSS feed in Outlook 2007 specifically for inHouse : 

Many websites provide updates via Facebook Facebook Button and Twitter Twitter Button also.



UNT computer systems can only be used for activities related to academic work or student life. Sending E-mail to a friend is OK, for example, but advertising your business is not OK.  Learn the rules, by reading:


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Site was last updated or revised : October 28, 2010

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