Free Office Web Apps and SkyDrive

Over the summer of 2013 the University of North Texas upgraded our EagleConnect Email system to the Office 365 platform. One side effect of this upgrade was that SkyDrive and the free Office Web Apps were moved off of EagleConnect and onto Microsoft's Live.com platform. Fortunately, these services are available for free to everyone.
Please visit our SkyDrive FAQ page for more information..

Fall 2013 classes start August 28th

Fall 2013 classes start Wednesday, August 28th. If you do not see your online class in Blackboard please read the following:

• Classes are generally not available within Blackboard Learn until the first official day of class.
• If you just registered or added a class after the semester started, it may take up to 24 hours for your course to appear.
• If you previously registered, and your course is not listed, your professor may not have made that course available yet. You can contact your instructor to verify this.
• If you still have concerns regarding a missing course you can contact the UIT Helpdesk, and we will verify your enrollment and course visibility.

Blackboard Learn Browser Check

Blackboard Learn now has a browser check which will help you verify if your computer and browser are compatible with the Blackboard Learn system. Please note that the Browser check may state that your browser is not supported. As long as you are using the latest update of your browser (Chrome, Firefox, Safari, or IE) your browser should be compatible with Blackboard Learn.

7/22/2013 - EagleConnect Upgrade Complete

5:00pm - The EagleConnect Upgrade is now complete. If you had been using an old password to access EagleConnect during the upgrade you will need to use your current password. If you are still having issues please reset you password at our Account Management Site (AMS) ams.unt.edu.

Please visit the upgrade page to find out more information about the upgrade and answers to common questions.

If you still cannot log in to EagleConnect please contact us.

Helpdesk Customer Satisfaction Survey

To ensure that we are offering a high level of customer service the UIT Helpdesk has posted a customer satisfaction survey. If you have time, please take a moment to complete the survey and let us know how we are doing.

Blackboard Phishing Email

There are reports from users receiving email notices from "Blackboard Notifications" that a post has occurred on your Blackboard course. This message is fake and the link provided in the email goes to a website that asks for your Blackboard login. DO NOT follow the link. Delete the email if you have received it. If you did follow the link from the fake message and entered your login information, please go to https://ams.unt.edu immediately and change your password.

People.unt.edu retired May 31st, 2013

The UNT website hosting service, people.unt.edu, was disabled on May 31st, 2013. If you have any questions or concerns please email helpdesk@unt.edu.

If you have concerns regarding content hosted on people.unt.edu please contact Central Web Support at cws-support@untsystem.edu.

Windows 8 & Internet Explorer 10

At this time Internet Explorer 10 has not been listed as compatible with my.unt.edu and Blackboard Learn. While IE10 may work fine, if you do experience any issues with UNT websites (especially MyUNT) please try using compatibility mode or an alternative browser such as Firefox or Google Chrome

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Java Security Concerns - Update Immediately

Recently exploits have been found concerning older versions of Java 1.7. The UIT Helpdesk recommends immediately upgrading to the latest version of Java.

• Instructions for verifying your current Java version and upgrading to the recommended version of Java.
  

The UIT Helpdesk has moved to Sage 130.

The UIT Helpdesk moved on June 11th, 2012 to Sage Hall room 130 (first floor). Sage Hall is located between Sycamore Hall (our old location) and the RTVF building. You can also see our new location mapped here.