University of North Texas CITC Help Desk

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Campus VPN now available

The University of North Texas Campus VPN is an interface that will allow users to connect remotely to on-campus resources. This will allow employees and students of the University of North Texas to work from off campus using resources they otherwise could not access. The connection from the user's machine to the Campus VPN is an encrypted connection which allows secure access to resources otherwise unavailable. Look here for details.

SkyDrive replaces UNT Student Storage

The UNT Student Storage system has been replaced by SkyDrive. SkyDrive has 5+ gigabytes of storage space! Files on the UNT Student Storage can still be accessed for a short time. Please download all your files on UNT Student Storage before the system goes offline.
Go to the SkyDrive information page for more information, including how to access your SkyDrive account.

Illegal File Sharing

illegal downloads wrong

Make sure you are aware of the consequences of illegal file sharing and also available alternatives:

 

New Student Tour Website

You can now take an online tour of UNT Student Computing Resources
This site contains important information for new incoming students as well as returning students.

General News and Information.


DreamSpark

DreamSpark is Microsoft's program that provides free development software to students. Full professional versions, not demos or 30 day trials, of Visual Studio 2008, Expression Studio, Windows Server 2003, and XNA Game Studio 2.0 may be downloaded with a simple login into the DreamSpark Web site.

More information regarding the DreamSpark program, and how to download software, can be found in our Knowledgebase Article located here.

IT Help Center & Knowledgebase

The CITC has released the new IT Help Center. Here you can report computing related issues you are having. In addition we are now using a new Knowledgebase which will contain answers to commonly asked questions.
In the Problem Reporting area, now located on the left hand side of the page, you can find links to the IT Help Center, as well as links allowing you to view current and past campus wide outages.

Support staff can find more information regarding the new ticketing system at http://itsm.unt.edu.


Eagle Alert

Verify or update your contact information to receive Eagle Alert messages http://www.unt.edu/eaglealert/.

 

Password Policy

Passwords expire every 120 days. If you are having trouble logging into a website your password may be expired. You can reset your password at http://ams.unt.edu (AMS).

You can check your password expiration date, or set a password expiration reminder after logging in at AMS . For more information on AMS and changing your password look under the Internet Services section of the Student tab.