CITC Helpdesk

Meet the Staff

Learn about important Educational discounts through UNT on Dell and Apple products.

Having trouble logging in?
  We can help!

New Student Tour Website

You can now take an online tour of UNT Student Computing Resources
This site contains important information for new incoming students as well as returning students.

General News and Information.


Phishing Email

It has been reported that recently Phishing Email Messages have been sent out to UNT students. Be aware that the Helpdesk will not send out email messages requesting sensitive information such as Passwords, or Social Security numbers. If you want to verify that an email was sent by the Helpdesk you can contact us at 940-565-2324.

Eagle Alert

Verify or update your contact information to receive Eagle Alert messages http://www.unt.edu/eaglealert/.


Password Policy

Passwords expire every 120 days. If you are having trouble logging into a website your password may be expired. You can reset your password at http://ams.unt.edu (AMS).

You can check your password expiration date, or set a password expiration reminder after logging in at AMS . For more information on AMS and changing your password look under the Internet Services section of the Student tab.

IE 7 is now a supported browser.

IE 7 is now a supported browser at my.unt.edu, and eCampus (formerly WebCT Vista).

New look for My.UNT.EDU

The My.UNT.EDU site was updated near the end of last semester. You can find help navigating this site at http://essc.unt.edu/eis/students.htm

eCampus News

New eCampus Log-in Page

Vista has been updated to a new version, and is now called eCampus. There is also a new log-in page which can be accessed at the New Ecampus Site! http://ecampus.unt.edu . If you have trouble logging in at that site you can also try logging in at http://helpdesk.unt.edu/ecampus .

Be ready with the correct Java

Java Version 1.5.0_07 is now the recommended version of Java for eCampus.
Visit the WebCT Vista Java Page! for help on Downloading the correct version of Java.
Visit the WebCT Vista Student resources page