CITC Helpdesk

Meet the Staff

Learn about important Educational discounts through UNT on Dell and Apple products.



Departmental Computing Support

Who is my Network Manager? (by Area by Department Name)
Netware Administrative Accounts assigned and maintained by Network Managers
Student Data Storage to access your Novell Network Drives via web
Classroom Support Services -(940) 565-2691

Email Support

GroupWise e-mail for Faculty and Staff are assigned and maintained by Network Managers
GroupWise Training and Support
Configure Outlook Express for Groupwise
Guidelines for "Everyone" messages
GroupWise Online Tutorials
Bulkmail -- E-Mail Service for sending info to student email addresses
Bulk Email Guidelines & Procedures

Enterprise User ID (EUID) Centralized Computing Support

EUID Account Management System -(Alias, Set Preferred Email, Set Forwarding, Get Expiration Notice, Forgot Password, etc.)
Secure Password Requirements
Computer Based Training for Faculty, Staff, Students
Personal Web Page Publishing and Editing
Web Page for Departmental Use
Virus Checking Software
WebCT Vista   Faculty Information
UNT eCampus- Course List for Web Classes

EIS Portal (Enterprise Information Systems)

My.UNT.edu
Verify or update your contact information to receive Eagle Alert messages http://www.unt.edu/eaglealert/.
Help and Training Documentation for UNT Faculty and Staff
Check for popup blockers
Cypress Report Distribution System for EIS Reports
-Installing Cypress
-Using Cypress

CITC Resources

Computing & IT Center main site -(features, news, policies)
CITC Dell Computer Purchase Page
CITC Newsletter - Benchmarks
Computing Resources for Faculty
Computing Resources  for Students
Computing Policies at UNT
CITC Help Desk Frequently Asked Questions

Training and Support

Research and Statistical Software
Other Computing Training Alternatives
Library Electronic Resources
Microcomputer Maintenance Shop for on-campus purchases
- may need to route through your network manager
Adaptive Computing for Students

Additional Resources

Academic Computing Services Host Systems
Computer Purchase for Personal Use
Microsoft Software Agreement
-software for full-time and part-time employees at greatly discounted rate for personal PCs

Information Security

Report a Security Incident
UNT Security Training and Best Practices
UNT Security Brochures and Posters
UNT Security Policy / Guidelines / Laws
UNT Security Handbook
UNT Incident Handling and Reporting
UNT Security Notices
UNT Security Monitoring