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| Research Projects |
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| Department of Veterans Affairs IT Workforce Planning |
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| Links : Participant Report |
| Abstract |
The CDIT is involved in helping VA conduct a study and to develop strategic plans for IT workforce development. This VA IT workforce project is a significant research initiative involving over 6000 IT professionals, and has potential implications beyond VA. Over 50% of VA’s IT workforce is eligible for retirement within the next five years, and almost every federal agency has a similar concern. Therefore, a major goal of this project is to better understand the impetus behind IT worker turnover and retention, as well as productivity-related attitudes among IT workers, not only within the VA, but also in the IT profession in general. Working in conjunction with the Center for Quality and Productivity (CQP) and a team of about 20 VA IT managers, the CDIT has development three key data collection tools to assess the VA’s IT Workforce: a CIO Budgetary Exercise, IT Workforce Demographics Survey, and an IT Workforce Psychometric Survey. The CDIT has developed the capability to deploy these as two online data collection tools, that also comply with federal disability guidelines for websites. Using these data, the research team led by UNT faculty members Leon Kappelman (CDIT Director and Farrington Professor of BCIS), Victor Prybutok (CQP Director and Regents Professor of MSCI), and Sherry Ryan (Assistant Professor of BCIS), are working with the VA team to develop an overall strategic IT workforce plan. |
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| Department of Veterans Affairs (VA) Office of Cyber Security |
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Links : N/A |
| Abstract |
This project concerns the management of VA's critically important cyber security program –- a program that spans all of VA massive IT infrastructure and decentralized organization structure. The CDIT is involved in the establishment of VA’s project management office for cyber security and the development of their program execution plans. |
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| IT Assessment Research: Sample Findings from a Study on Understanding the Contribution of IT Investments to the Quality, Productivity, and Effectiveness of the Organization |
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| Links : Main Report - Report Appendix |
| Abstract |
One of our primary research focuses is developing measures and models to better assess the operation and contribution of IT investments and activities. This linked file is an example of that kind of research utilizing a combination of quantitative and qualitative approaches. Many papers (both in academic and practitioner publications) and Several doctoral dissertations have resulted from this kind of research by CDIT director Leon A. Kappelman and other CDIT faculty. |
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| Department of Veterans Affairs Enterprise Architecture Project |
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| Links : N/A |
| Abstract |
The CDIT, under the direction of Director Leon A. Kappelman, is facilitating a series of retreats with VA's senior IT and business management. The purpose of these sessions is to develop a plan that will change the way that IT is managed in the VA and bring the VA's IT practices into compliance with federal requirements. Due to non-disclosure requirements only limited information can be provided about this project at this time but some additional details are available at:
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| City of Denton Study: Increasing the Contribution of IT Investments to the Quality, Productivity, and Effectiveness of City of Denton Government Operations |
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| Author(s) |
- Dr. LeonKappelman
- Dr. Victor Prybutok.
- Dr. Mike Beyerlein
- Dr. Chang E. Koh
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| Links : N/A |
| Abstract |
From January to July 2001, the IS Research Center (CDIT) in partnership with two other research centers at UNT (The Center for Quality and Productivity and The Center for the Study of Work Teams) is conducting a comprehensive (and highly innovative) study on various technical and organizational issues related to the use of information technology (IT) in an effort to address the following five major questions:
- How well are the technical and social subsystems of city operations aligned with each other?
- How effective are policies, procedures, and processes by which IT decisions are made?
- How effective is IT training in improving IT resource utilization and productivity?
- How effective are the policies, procedures, and processes used for continuously assessing and improving the effectiveness of IT resources deployment and utilization?
- How well is the city prepared for e-government?
To answer these questions, the research team has conducted interviews with the city manager and assistant city managers, held numerous focus group meetings with employees reflecting all functional areas and governance levels, and collected extensive data through a Web-based survey with more than 300 employees. As of June 2001, the research team is analyzing the data to present the study's findings and recommendations to the city. |
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| Business Internet Practices: An Integrative Approach Based on the Action-Audience Model |
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| Links : N/A |
| Abstract |
The Internet has already become an indispensable business tool, but many managers still feel wary and confused as to how they can best utilize this rapidly evolving technology. The proposed study investigates the practices of the Internet in the business community according to the Action-Audience Model. The Action-Audience Model provides a simple, systematic and stable taxonomy by classifying business uses of the Internet along two dimensions: (1) Action or functional dimension and (2) Audience or target dimension. The model identifies three categories of Internet functions (Informational, Transactional, and Operational) in the action dimension and three classes of Internet applications (Intranet, Extranet, and Internet) based on the intended target of an application along the audience dimension. A series of case studies and a survey study will explore the following research questions: (1) To what extent firms use the Internet for different functions and audiences? (2) To what extent firms have integrated different Internet functions and applications? and (3) What are the enablers and inhibitors of the effort to integrate different Internet functions and applications? The findings of the study will help managers better understand the role and value of the Internet and prepare business plans that will best utilize the technology. |
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| Best Practices for Managing IS/IT Research Centers |
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| Author(s) |
- Dr. Jack Becker
- Mark Myerscough
- Dr. Glenn Maples
- Susan Yager
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| Links : N/A |
| Abstract |
This continuing stream of research has underscored the diverse roles and missions of Information System/Information Technology (IS/IT) Research Centers. Their diversity has made comparison of IS/IT Research Centers to one another problematic, although it was thought that such comparisons could permit the identification of a set of “best practices” for managing IS/IT Research Centers.
The initial purpose of this research was to determine empirical measures useful for developing an IS/IT Research Center typology. The starting point for this work was a typology proposed by Olson and Stohr [1989] and later modified by Becker, Maples, and Hassan [1994]. These measures were used to classify research centers into seven groups. Finally, the research attempted to validate the proposed classification using the mission statements of the participating centers.
Interviews with IS/IT Research Center directors have indicated significant differences in the management approaches for different types of research centers. For example, research grant-oriented centers tend to focus on delivering cross-disciplinary, practice-oriented research. |
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| Information Systems Assessment: Development of an IS Assessment Framework Linked to Firm Performance |
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| Author(s) |
- Dr. Victor Prybutok
- Dr. Leon Kappelman
- Barry Myers
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| Links : N/A |
| Abstract |
The development of a comprehensive, IS assessment framework linked to firm performance was completed. Various versions of the manuscript which describe the development of the theory for our assessment model have been published as an CDIT working paper (CDIT-WP-19970101), an article in Information Resources Management Journal (Winter, 1997), and as a chapter in the book Information Systems Success Measurement edited by Edward J. Garrity and G. Lawrence Sanders (Idea Group Publishing, 1998). The validation of the assessment model and associated measurement questionnaire using a pilot group of IS executives is nearing completion. Using the results of this pilot group survey to further improve the model and questionnaire, a large group of IS executives will be surveyed regarding their IS assessment practices later this year. The project will be complete once these results are documented and published in appropriate research and practitioner publications. |
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| FACTORS THAT CAUSE DEVELOPMENT PROJECTS TO ESCALATE OUT OF CONTROL |
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| Author(s) |
- Dr. Leon Kappelman
- Dr. Victor Prybutok
- Dr. Richard Huff
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| Links : N/A |
| Abstract |
This project was funded by a $10,000 grant from the CDIT in May, 1996. The project sought to identify the influence of organizational context, expected future cost, prior experience, business risk propensity, competing product, and sunk cost on IS project manager decision making. The effort involved mailing a data collection instrument to 1,287 subjects at an international IS consulting firm. 466 usable instruments were returned.
Dr. Huff reported the findings to the Board of Directors in December, 1997. A paper titled “Validation of the Sitkin-Weingart Business Risk Propensity Scale,” based on this study, was submitted to the CDIT’s Working Paper series (CDIT-WP-19970401). A second working paper titled “Factors That Cause IS Development Projects to Escalate Out of Control” was also submitted to the CDIT’s Working Paper series (CDIT-WP-19970701). |
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| Organizational Utilization and Benefits of an Intranet-Based Information System: A Case Study Approach |
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| Author(s) |
- Dr. Thomas Richards
- Mark Myerscough
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| Links : N/A |
| Abstract |
The first task completed was the development of a task taxonomy for Intranet-Based Information Systems (I-BIS) applications. This task taxonomy was the basis of a research paper which was published in the Proceedings of the Third Annual Association for Information Systems Conference in August, 1997.
The study involves an investigation of how organizations are utilizing Intranet-Based systems within their corporate information infrastructure, as well as examining how users perceive the usefulness, ease of use, and quality of these new systems. Included in the study is an exhaustive analysis of several commonly used information systems assessment survey instruments aimed at identifying how well (or poorly) these instruments perform in a web-based intranet environment. Results should include clear guidelines for the usefulness and applicability of these instruments for the assessment of web-based intranet systems quality.
Data collection from two participating firms has been completed, and the data analysis is well under way. A small portion of the preliminary results from the data analysis is included in a paper which will be presented at the Fourth Annual Association for Information Systems conference, which will be held in Baltimore in August, 1998. A working paper will be delivered to the CDIT member firms by Fall, 1998. |
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| Impact of Background Sound on Information Recall: Phase II and Phase III |
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| Author(s) |
- Dr. J. Wayne Spence
- Dr. Daniel A. Peak
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| Links : N/A |
| Abstract |
The CDIT’s most recent grant recipient, this project was funded with a $10,000 grant from the CDIT in May, 1998. This project represents Phases II and III of a previously executed laboratory experiment conducted by the researchers (Phase I). The project seeks to investigate the impact of background (passive) sound on the recall of information presented on a video screen. Phase I of this experiment evaluated the impact of background sound in the form of instrumental compositions by Vivaldi (“Four Seasons”), Debussy (“Claire de Lune”), Beethoven (“7th Symphony”), and Horner (Sound Track from the “Field of Dreams”). The initial experiment also contained control groups of silence and office noise. In an attempt to determine a behavioral link to performance, subjects in this experiment also completed the Visualizer-Verbalizer Questionnaire (VVQ). Results of Phase I suggest that background sound has an impact on information recall. However, this impact is not uniform in nature. Group I (Vivaldi and Debussy) out-performed other groups. Group II (silence and office Noise) was the second-highest performing group, followed by Group III (Beethoven and Horner). While results also indicated a potential link to the VVQ assessment, these results were not as definitive as for the relationship between background sound and information recall. These results are currently under review for publication by Information Systems Research (ISR). Furthermore, the results of this experiment indicate that female subjects were more significantly impacted by background sound’s influence on information recall that male subjects. These results have been accepted for publication in the Proceedings of the Fourth Annual Association for Information Conference in August, 1998.
Phase II of this experiment seeks to isolate the properties of background musical sound that subjects identify following a listening session. This experiment will evaluate fifteen musical selections. The results produced by this phase will then be incorporated into Phase III. Phase III will replicate Phase I using the broader set of musical selections evaluated in Phase II. In addition, Phase III will utilize a broader spectrum of behavioral assessments than previously employed in Phase I. |
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