Below you'll find information about academics, bookstore, computer support, dining services, employment, housing, insurance, parking, registration, student accounting, financial aid and scholarships, and the student health and wellness center.

Bookstore Questions

Does the Bookstore offer textbook reservation service? 
Yes, students may reserve textbooks after completing registration.  Textbook reservations can be made by stopping by the Bookstore and filling out a reservation form, or if you prefer, order your books online at www.efollett.com or www.unt.bkstr.com.  The Bookstore also accepts reservations by mail or fax.

When will reservation forms be filled? 
Reservation forms completed this summer will be filled approximately two weeks before fall classes start.  Orders are filled based upon the date of application (with the earliest order being filled first).  Students may pick up their books until the Sunday before classes begin.  All reservations will be cancelled on the first day of classes. 

Can we wait until fall to purchase textbooks?
Yes, the Bookstore is open all summer.  Most fall textbooks are available by the Sunday when the halls open.  For your convenience, the Bookstore has extended hours during move-in weekend.  You may also visit the UNT Bookstore’s website to order your books.

Can we charge textbooks and supplies?
Yes, the Bookstore accepts cash, checks, money orders, Visa, MasterCard, Discover, and American Express cards.  Parents may also purchase gift cards for students’ use at the bookstore.  You may also arrange through the university for your student to have an Eagle Express card, whereby your student may use his or her student ID card like a debit card against an account balance that you have established.  The UNT Bookstore also carries selected Dell computer models, customized for use on the UNT campus, and available at special academic prices.

What if my son/daughter has to drop a class and sell back books?
The refund period lasts for only one week after the start of school.  After that period, textbooks cannot be refunded, but they can still be bought back at the current market value.  Textbook buyback occurs every day of the year that the Bookstore is open.  The Bookstore offers the current market value of all textbooks to be purchased. 

What kinds of software does the bookstore carry?
We have premium access software to support your student’s access to campus computer information and to electronic email.  For a price much less than a commercial online service, your student can be in direct communication with your home or office computer, as well as with the internet.  He or she can also do homework directly from the residence hall through this service.  In addition to this software, we carry many popular computer programs by such companies as Microsoft, Adobe Macromedia, and others.  Free software catalogs are available at the Bookstore.  Software is also available through the Bookstore’s website.

Can my student get used textbooks? 
Used textbooks are in high demand, and therefore sell first.  Shop early for the best selection of used books.  Textbook reservation forms and online orders both allow you to specify a preference for used books. 

Can my student get a refund or resell a used book? 
Yes, used textbooks can be refunded or resold under the same guidelines as new textbooks.  Again, the refund period lasts for only one week after the start of school, and resale value is always assessed at current market value.

How can a student save money on textbooks? 
Shop the “back to school” sales starting in late summer and extending to the third week of fall classes.  Drawings for give-aways, including free textbooks, are also offered each semester.  The Bookstore’s Bommerang Rewards Program can also help students save money.  Students receive points for each dollar spent at the bookstore and for books sold back to the bookstore.  Accumulated points are redeemable for $25 bookstore gift card for future purchases, or gift certificates to local retailers.

Computer Support Questions

What kind of computing resources does the university offer students?
Central computing services in support of instruction and research are provided through Academic Computing Services located in Room 119 of the Information Sciences Building.  Fourteen General Access computing Labs are available for student use.  The labs provide access to a wide range of microcomputer applications on Windows-based and Macintosh personal computers with both draft and laser-quality print facilities.  Students living in dorms may connect their personal computers directly to the campus network via the resnet service (see http://resnet.hsl.unt.edu/)

What are the computer and online services for students?
Every student is provided a free E-mail account (see http://eaglemail.unt.edu/), accessible from anywhere on the Internet, as well as web page publishing space.  Students activate their account and supply a password for the UNT Internet ID through a web form at http://ams.unt.edu/acctreq.php.  A number of courses are offered online via WebCT and are accessible to registered students via their E-mail username and password.  In addition, the university provides free computer-based training on a number of technology topics, such as the Microsoft Office suite.  Computer services include the UNT Libraries’ online catalog, online indexes, abstracts, and periodicals.

What type of computer should I get for my student to bring to campus?
To access our UNT Internet Services, we recommend the following minimum configuration for Internet connectivity and standard student class work requirements: a Pentium computer with a minimum of 512 MB RAM running Windows 2000 or higher and a 100Mbps Ethernet card for connection to the resnet network or a Macintosh running Mac OS X with 512 MB RAM and a 100Mbps Ethernet card.  Students brining laptops are strongly encouraged to also add a wireless card to their machines in order to take advantage of UNT’s wireless network.  Microsoft Office products are supported in the computer labs on campus and are good choices for writing papers and developing spreadsheets in class projects. 

Is there an E-mail resource number or a place where students can get help with problems?
Students can request help in any of the General Access Labs on campus, come by the Help Desk in Information Sciences Building Room 119, phone us at 940.565.2324, send e-mail to helpdesk@unt.edu, or contact http://www.unt.edu/helpdesk.  On the web, a student can look at our Frequently Asked Questions, which lists answers to such questions as how to change an E-mail password (http://ams.unt.edu/) and many other answers helpful to students.                                 

Dining Services Questions

Is my student required to have a meal plan? 
All students living on campus are required to purchase a meal plan accept students residing in College Inn, Santa Fe, or Mozart Square and some special exceptions.

How do I get my student exempted from the meal plan? 
Students may go to our web site at dining.unt.edu and click on Meal Plans to start the process of requesting an exemption or come to Crumley Hall 132 to pick up a request for exemption form. Please note: you are financially responsible for your meal plan up until the application process has been completed and a decision has been made by the Director of Dining Services. The director's decision to exempt you is based on special circumstances, i.e. work/class conflicts.

Can students choose what kind of meal plan they would like to purchase? 
Students may choose from a 7-day or a 5-day meal plan.  The price is included in the Housing payment.

What is the difference between the 5 day and 7 day meal plans?
The 5 day meal plan allows unlimited dining for all students Monday through Friday, while the 7 day plan allows unlimited dining Monday through Sunday. With both plans students may use their ID cards to enter any of our six cafeterias and eat as much as they want as many times a day as they want, from 7:00 a.m. until 12 midnight.

What if my student will miss meals because of a class? 
Dining services will prepare a sack lunch or carryout for the student to take with him/her. See the cafeteria manager to sign up for this special option.

What if my student is on a special diet?
Dining Services goes out of its way to meet students needs. Every item served is labeled with nutrition information as well as any common allergens that are present in order to assist students in making educated choices about their diets. A registered dietitian is available on staff to counsel students about special needs. When necessary, the cafeteria will prepare special foods for students.

Where can students eat? 
Students may choose from six different cafeterias on campus.  Each cafeteria has its own specialty.

What kind of food is served?
All cafeterias except Clark offer a cafeteria-style menu plus an extensive salad bar, soft-serve ice cream novelties, soft drinks and desserts. In addition, each cafeteria offers a different daily special feature. Bruce features a daily vegetarian/vegan line. Clark features late night grill favorites and milkshakes until 12 midnight with an Oriental Bar on Thursdays. Champs features a grill as well as various theme meals and vegan options. Kerr features an authentic Mexican foods bar, vegetarian items, a sub sandwich bar and a made-to-order grill. Kerr is the only dining room open on weekends. Maple features a new healthy dining concept and fresh Panini Italian sandwiches. West features different themes each day.

Who does my student call if he/she has a question? 
Dining Services, 940.565.2462, will be glad to answer any questions.  On campus, feel free to stop by the office in Crumley Hall 132.

Employment Questions

What kind of job help can you offer my student? 
The Career Center lists a wide variety of on-campus and off-campus jobs through a password-protected site called the Eagle Network (www.ecampusrecruiter.com/unt).  Students may access the site by first contacting the Career Center with proof of acceptance to UNT.  Upon providing that proof, they will be given a token password.  Once the token password is received, the student uses that to create a profile and look at job postings.  Contact information for each job is listed at the end of each job posting, telling the student how that employer prefers to receive an application.

Can students apply for jobs during the summer if they will not be enrolled until fall? 
Yes, so long as the student had proof of acceptance to the university, he or she is welcome to use the Career Center.

How many hours per week can my student work? 
Regular hourly student employees may work no more than 30 hours per week on campus during a regular time of enrollment (Fall and Spring Semesters).  International students are limited by visa constraints to 20 hours per week, and College Work-Study students are usually limited to 20 hours per week.  During periods between regular enrollments, both regular hourly and international students may work up to 40 hours per week.

What is the likelihood that my student will get a job on campus? 
UNT employs between 3,000 and 5,000 students each year, and jobs are listed continuously throughout the fall and spring semesters.  While students improve their chances for employment by applying within the month before school starts each fall, students who persist can usually find a job.

Insurance Questions

Who is the student health insurance carrier for UNT? 
Group injury and sickness insurance is offered to the students by MEGA Life and Health Insurance.  All registered students taking credit hours are eligible to enroll themselves and their dependents in this plan. 

When does coverage begin each year? 
Coverage can begin just prior to semester of enrollment, and may be purchased for the fall only, spring and summer only, summer only, or annually.

Where can we get more information? 
Informational brochures with an enrollment application are available through the Health and Wellness Center, Student Development Suite, University Union Information Desk, and Residence Halls.

Housing Questions

How can we go about securing a room for our student?
It is anticipated that all rooms will be filled and a waiting list will be necessary for fall, so the earlier the request, the better. Applications must be completed online and can be found at www.unt.edu/housing. UNT requires a $75.00 room assurance fee (refundable upon request at the end of association with Housing) and a prepayment of $325 (applied to the first payment) for all students.  If all spaces are full, the student will be directed to sign up for the waiting list via the online application.  Historically, all students on the waiting list are assigned a space in Housing.

2.  What is the cost of housing and can we charge the payments to a credit card? The cost of housing varies with the type of accommodation, but for standard double occupancy space with a seven-day meal plan, figure around $2,800 per semester. Housing payments may be made by check, money order, or Master Card, Visa Discover, and American Express (no cash please). Make payments via the housing website, by mail or in person at the Collections window in Crumley Hall. Will we receive a bill? Payment due dates and amounts are printed on the online contract, are available on the housing website and handed to the students upon move-in.

3.  Can I see my son/daughter’s room?
You may visit any hall that is currently open, but you may not be able to see the exact room. The Housing staff provides a guided tour of housing facilities during each orientation session.

4.  Should my son/daughter bring a refrigerator or microwave oven?
Students may bring small refrigerators and other electrical appliances that meet safety and power restrictions listed in the ABC’s of Residence Hall Living, available on the housing website (in general, nothing more than 1000 watts and no exposed heating elements).

5.  Can we paint the room?
Only the maintenance staff can paint students’ rooms.

6.  When can my son/daughter move into the residence hall?
The halls open the Sunday morning (10:00 a.m.), one week before school starts. Food service, however, does not start until Monday at dinner. Consult the calendar in the Schedule of Classes for the exact date students may move into the halls.

7.  Can my student switch to another hall if he/she doesn’t like the one assigned?
By the end of the second week of classes, Housing allows students to make adjustments if there is room available. No moves are allowed before this time, since there are usually few, if any, unoccupied rooms into which a student can transfer. Moves to another hall depend on available space. Often a student has to remain in the current hall for an entire semester before an opening is available in a more favored hall. In accordance with the university’s policy on nondiscrimination, moves will not be made based on race, color, national origin, handicap, etc.

8.  How do I reach my son/daughter in an emergency?
If your son/daughter is not in his/her room, call the hall’s front desk. If your son/daughter is in class, call the Dean of Students Office. They will locate the class your student should be in and get a message to that class.

9.  Do we need to make arrangements for a phone in the room?
Each residence hall room has a telephone jack.  Some residence halls have a phone in the room, contact the front desk of a Hall to find out if one is provided.  Since the phones are not set up for long distance, many parents prefer their son/daughter to have a calling card.

10.  Where can my son/daughter make a long distance call if he/she does not have a calling card?
Pay phones are in the University Union, as well as other buildings. Most students prefer to use personal cell phones for long distance calls.

11.  Is there a curfew in the residence halls?
Since 99% of the residents in the halls are legal adults, there is no curfew. There is, however, a restriction on visitation hours.

12.  How do I arrange for computer internet access for my student?
All halls are wired for high-speed internet access through our ResNet program. With a speed of 100 Mbs. ResNet is approximately 10 times faster than most corporate systems. The phone line in the room is not tied up when a student is on line. For more information, go to resnet.hsl.unt.edu.  There is no charge for activating your account, however, any diagnostic or installation service will be an additional fee at a reasonable cost.

Parking Questions

Please see the parking web page at www.unt.edu/parking for answers to most questions.

If my son/daughter comes to the hall late, will he/she be able to find a parking space near the hall? 
Parking spaces are not assigned individually but are available on a first come/first served basis within each lot.  Latecomers usually have to use overflow lots. Precaution: Students who need or desire a safety escort from an overflow lot to their residence hall when the shuttle busses are not running may stop at the University Police Department in the Sullivant Public Safety Center, call from their parking location (940.565.3000) or use a blue emergency phone to request this service.

What should my student do if he/she gets a parking citation?
Students should pay citations promptly at the Sullivan Public Safety Center to avoid late fees which are added 10 calendar days after issuance. Excessive unpaid parking citations can cause a students car to be towed and impounded at his/her expense until the citations are settled. Frequent violations of the parking policy can result in the loss of parking privileges.

Student Accounting Questions

What are your office hours? 
The counters are open from 8:15 a.m.—5:00 p.m., Monday through Friday for regular service and limited service is available through extended hours, 5:00 p.m.—7:00 p.m., Monday through Thursday and 9:00 a.m.—1:00 p.m. on Saturdays.

When are tuition and fees collected? 
New students pay tuition and fees on the third day of their orientation sessions.  Students who will be receiving financial aid or scholarships will be directed to a Financial Aid representative and will have their classes held until regular registration, when the funds may be applied to their accounts.  If their funds are not available at that time, they must make the first payment on their tuition and fees.

What payment options are available? 
Students can choose to pay the full amount due or pay on the installment plan during long semesters.  The first payment on the installment plan consists of one-half the tuition and fees, plus the total of all course/instructional fees and a $12.50 handling fee that is charged once per semester.  The second and third payments divide the remaining balance into two equal payments, which are due on the sixth and eleventh class weeks.

How can I make payment? 
Students can pay cash, check, MasterCard, Visa, American Express and Discover.  Credit card and check payments are accepted through the web at my.unt.edu.

How is tuition collected for Early Registration? 
Tuition and fee bills are available through WebBills for UNT Students.  Students can view, print and email their tuition and fee bills.  Information regarding the payment deadlines for each semester is also provided.  Students must make payment by the established due date or their course schedule will be canceled.

Can parents pay tuition for their student? 
Parents can make credit card and check payments thought the web at essc.unt.edu/saucs.  Students must set up their parent as a designated payee when logged into my.unt.edu and then must assign their parents a password and login information in order to pay the bill at essc.unt.edu/saucs.

How are refunds handled?
All refunds are credited to any outstanding balance.  Students are encouraged to sign up for eRefund (electronic refund deposit program). Through electronic refunds, students can have all refunds sent directly to their bank account or their parent’s bank account.  Authorization forms are available in Student Accounting and University Cashiering Services.  This program saves the students’ time during busy periods.

Students not enrolled in eRefund, may pick up their refunds** in Student Accounting and University Cashiering Services.  During registration fee payment periods, students must follow the established disbursement schedule that is included in the Schedule of Classes.  Any refunds that are not picked up will be mailed to the student.

All refunds are sent via eRefund or a check will be mailed to the student on or before the first class day.

Students enrolled in the eRefund program will have their refunds sent directly to their checking or savings account before the first class day.

Students are encouraged to enroll in the eRefund program.  Forms are available in Student Accounting, at the UNT Dallas Campus, and online at essc.unt.edu/saucs.

How can I receive information about my student’s account? 
Student records are protected under the Family Educational Rights and Privacy Act of 1974.   A parental affidavit must be on file with our office each tax year for a parent to receive student account information over the phone or in person.  The form may be downloaded from our website and mailed or faxed to our office.

When are bills mailed? 
All bills are available online at essc.unt.edu/saucs.  The university does not mail bills for registration payment deadlines.  Students should pay close attention to payment deadlines.  Bills are mailed for the second and third installments for students who choose the payment plan.

What if my student is a Texas Tomorrow participant? 
If your student is a Texas Tomorrow participant, the student will need to bring the participation card to Student Accounting in Room 105 of the Eagle Student Services Center.  The Texas Tomorrow payment will be credited to the student’s bill.  The student is responsible for paying all course fees and the property deposit by the designated due date.

Student Financial Aid and Scholarship Questions

What types of financial aid are available?
UNT offers a variety of options to assist students and their parents in financing education, including grants, scholarships, work-study programs and loans.

May I talk to a financial aid counselor?
No appointment is needed to speak to a financial aid counselor. Financial Aid Counselors and Counselor Assistants are available from 8:00 a.m. to 5:00 p.m., Monday through Friday on both the first and second levels of the ESSC.  To ensure that everyone is assisted in a fair and organized manner, visitors are asked to sign in on the computer and will be seen on a first-come, first-served basis.  To reach a Customer Service Representative by telephone, call (940) 565-2302 or call Toll Free to (877) 881-1014 Monday through Thursday from 8:00 a.m.-7:00 p.m. and Friday from 8:00 a.m.-6:00 p.m. Financial aid information is also available online at www.unt.edu/finaid.

How do students apply for financial aid?
All students must complete the Free Application for Federal Student Aid (FAFSA) to apply for all federal, state and institutional aid available at UNT. Complete descriptions of all programs, requirements and qualifications are available at www.unt.edu/finaid. To access the FAFSA, visit www.fafsa.ed.gov.  

What about applying for scholarships?
Applying for scholarships required a different application than applying for financial aid.  The General Academic Scholarship application deadline is March 1 of each calendar year. Access the General Academic Scholarship application as well as other scholarship information at www.unt.edu/finaid.

Can financial aid awards be accessed online?
Students can access their financial aid accounts online at http://my.unt.edu.

What other services does SFAS provide?
A PC Lab is located in ESSC Room #136 to assist students through the financial aid and scholarship processes at UNT. Hours of operation are Monday through Friday from 8:15 a.m. to 4:30 p.m. In addition, a Scholarship Library is located in ESSC Room #228 and is available Monday through Friday from 8:00 a.m. to 5:00 p.m.

How should the tuition and fee bill be handled during New Student Orientation if financial aid and/or scholarships have been awarded?
Students who have applied for financial aid or have received a scholarship will have their classes held until 6:00 p.m. on Friday, August 25, 2006.  Students must make payment arrangements by this date through the use of Anticipated Aid, the Installment Plan, a Short Term Loan or through personal payment (cash, check or credit card).

How and when are financial aid funds disbursed?
Financial aid, with the exception of work-study, is credited to the student’s tuition and fee account at the beginning of each term.  Payment for work-study occurs on the 1st and 15th of each month and is based on the number of hours worked.

What happens if my child withdraws from classes at UNT?
If a student withdraws from all classes before completing 60% of the semester, the U.S. Department of Education mandates that SFAS apply a formula to return Title IV financial aid funds to the programs from which the money is paid.  This may create a balance owed by the student to UNT.

Student Health and Wellness Center Questions

What does it cost to see a provider or nurse? 
Payment of the Medical Services Fee, which is built into the student’s tuition and fees, covers all visits to a medical provider or nurse.  A student will incur discounted charges for other services such as lab, x-ray, pharmacy, nutritional consultation, and specialty physician visits. 

What must my student present in order for you to file on my insurance? 
Your student must present a current insurance card and the policyholder’s information, including social security number and date of birth.

Can I get an excuse from class from the Health Center? 
No.  You can request a statement at your time of checkout from the Health and Wellness Center to show your professor that you were seen at the Center.  Statements handed out for this purpose do not contain any Protected Health Information.

Will my insurance pay for my visit? 
The Health Center will file your insurance for you; however we are out-of-network providers for some carriers.  If your insurance carrier does cover out-of-network charges, it is usually at a reduced rate.  The student will be responsible for any outstanding charges not covered by an out-of-network carrier.  If you have insurance coverage through the university sponsored student insurance, the Health and Wellness Center is considered in in-network provider and most charges are covered.  Additionally, the Health and Wellness Center is considered an in-network provider for some commercial carriers as well.  For more information, you may call the insurance office at 940-565-2792.

Where do I park? 
The Health and Wellness Center has reserved parking spaces in front of the building on West Chestnut Street.  A parking permit is required and will be issued if you have an appointment.

How and where do I pay? 
Payment in full is expected at the time of service in the form of cash, check, or credit card.  Enrolled students may complete a charge account agreement that allows monthly payments on their balance.

What immunizations are required to attend the University of North Texas? 
None.  The State of Texas makes no requirements for immunizations at this time. However, it is strongly advised to receive a meningitis vaccine, which is available at the Health and Wellness Center.

Where can I go to be treated when the Health and Wellness Center is closed?
  If you find yourself in need of medical treatment when we are closed, you can visit the local hospital of your choice.  In Denton, you can choose from:

Denton Regional Medical Center: (940) 384-3500
Presbyterian Denton Hospital: (940) 898-7000
Minor Emergency Care of Denton: (940) 382-9898

Can my prescriptions from another doctor be filled at the Health and Wellness Center pharmacy?
Absolutely-as long as we carry the type of medication you need.  You may also transfer prescriptions filled at any pharmacy to the Health and Wellness Center’s pharmacy.  The best way to request a refill is on our on-line refill request website:  https://osprey.unt.edu/health/refill.cfm

What should I bring to my appointment? 
Please bring your student ID card, any insurance cards, and a form of payment.

What if I cannot make it to my appointment? 
Please call ahead of time to cancel.  The phone number is (940) 565-2333.  We are very busy and another student can use your appointment time.

Does the Student Health and Wellness Center perform lab and x-ray tests? 
Yes, both services are available on site.  The patient will incur charges for any tests performed.