Departments interested in accepting credit card payments should initially contact the Cashier Area of Student Accounting and University Cashiering Services in the Eagle Student Services Center to receive information regarding procedures to initiate a credit card merchant agreement.

An application and contract must be completed and approved before any payments by credit card may be accepted in a department. Campus departments are not authorized to negotiate directly with the University’s depository bank or a credit card company to set up a credit card merchant agreement/contract. This process is centralized on campus in the area of Student Accounting and University Cashiering Services. Centralization of credit card agreements allows the University to obtain the lowest possible discount rate with each credit card company for all departments. An informational sheet listing all procedures and guidelines will be provided by Student Accounting and University Cashiering Services.

All credit card transactions must be processed through the appropriate credit card terminal or software package as instructed by Student Accounting and University Cashiering Services.  Any department wanting to accept credit cards through the internet (web application) must contact Student Accounting and University Cashiering Services to receive information and pricing for the eCommerce provider and payment processor under contract with the University.  Student Accounting and University Cashiering Services will facilitate the initial implementation phase of the eCommerce product. All credit card transactions and processes/procedures are subject to review by Internal Audit.

In an effort to maintain consistency and to provide better customer service campus-wide, departments approved to accept credit card payments must honor all of the four major credit cards (MasterCard, Visa, Discover and American Express).

If you have any questions regarding credit card payments, please contact Student Accounting and University Cashiering Services at (940) 565-3225.

SECURITY
Credit card numbers and related information shall be kept in a secure location.  The credit card numbers shall not be printed on the receipt provided to the customer.  Credit card numbers and related information shall not be downloaded or stored on a university network or computer.

DISPUTES/CHARGEBACKS
Disputes/chargebacks from cardholders will be mailed directly to Student Accounting and University Cashiering Services. The information will be faxed to the departmental contact. A reply and all support documentation must be returned in writing within two (2) working days.
It is the merchants’ responsibility to maintain all documentation on credit card transactions. Any questions regarding disputes/chargebacks should be directed to Student Accounting and University Cashiering Services.

DEPARTMENTAL DEPOSITS
All credit card deposits are deposited into the appropriate departmental accounts by the Financial Reporting Department.  The department should verify all credit card transactions are deposited accurately by reviewing the daily detail transaction reports produced from EIS.