Frequently Asked Questions
Q. What areas of campus are currently covered?
Please refer to the the Coverage
Map.
Q. Why are certain areas of campus not covered?
Areas of high student traffic were selected as
the initial locations for the Eaglenet wireless network. As budget
restrictions allow, other areas will be added to the Eaglenet
wireless network.
Q. How do I determine my EUID and Password?
Please
use the following link to obtain this information.
Q. Why am I asked to accept or install a
security certificate on my PC when I access Eaglenet?
Eaglenet will issue a security certificate to
be stored on your PC for future use. Whenever you access Eaglenet,
the network will validate that your PC can be used on Eaglenet.
Q. What steps do I need to take with regards
to the "Security Certificate" when using Windows XP?
Please follow the following instructions.
At the Security Alert pop-up
Select View Certificate
Select the TAB for Certification Path
Click on top item Bluesocket, Inc. Root CA
Click View Certificate
Click Install Certificate
The Certificate Import Wizard appears. Click NEXT.
Leave as Automatically select... Click NEXT.
Click FINISH.
The Root Certificate Store window will appear and ask if you want
to ADD .... Click YES.
Click OK.
Click OK.
Click OK.
Click YES.
The next time you login, you should not see the
certificate banner.
Q. What applications are supported on the
Eaglenet Wireless Network?
A. Eaglenet permits access to most web based applications
for all students. SSH and FTP is allowed within the campus network.
POP3 and IMAP mail may be sent through our campus e-mail servers:
mailhost.unt.edu, imap.unt.edu, and gwia.unt.edu.
B. Faculty and staff members can utilize features
of the Novell network and can access GroupWise email using the
Groupwise client. For assistance with these applications please
contact the Helpdesk at 940.565.2324.
Q. Why is my wireless connection slower
at UNT than at other locations?
While we strive to maintain the highest quality wireless network, you may from
time to time experience different response times at different
locations on campus. Several factors affect your connection quality
and response time. Some of these are, but not limited to, the type
of equipment you are using, your operating system, your location in the building relative
to an Eaglenet access point, and the number of people using Eaglenet
in the building.
Q. Will the Computing Center Helpdesk be
able to work on my hardware?
No, the Computing Center Helpdesk is not allowed
to work on your hardware. They do have a set of instructions to
assist you with the install and basic configuration of your wireless
device. The helpdesk can be contacted at 940.565.2324.
Q. Are there any web sites specifically designed for PDAs?
Yes. Please try www.pdaportal.us as a starting point for PDA
oriented web sites.
Q. I am a Faculty/Staff member and am unable to see the Novell UNT tree?
Right click the large red "N" in your system tray.
Select Novell Client Properties at the bottom of the menu.
Select the Service Location tab.
Move down to the bottom half of that screen to the "Directory Agent List".
Click Add.
Add each of the following addresses to this list (order does not matter):
129.120.221.201
129.120.221.202
129.120.221.203
Click OK.
Attempt your login to Novell once again.
