Frequently Asked Questions
Q. What areas of campus are currently covered?
Most buildings on the UNT campus, all of the Discovery Park, and most of
the campus Dorms public areas are covered by Eaglenet wireless. Much of the student congregating areas of
campus – dorm cafeterias, the Union, library, conference rooms, hallways,
and large classrooms are covered.
Q. Why are certain areas of campus not covered?
Areas of high student traffic were selected as the initial locations for
the Eaglenet wireless network. As budget restrictions allow, other areas have
and will continue to be added to the Eaglenet wireless network. Outdoor coverage is limited to areas
outside the Union and other buildings where the wireless signal may
penetrate the building. Many of the
Athletic areas (Fouts Field, Mean Green Village, etc) have various levels
of coverage outdoors.
Q. How do I determine my EUID and Password?
Please use the following link
to obtain this information.
Q. Why am I asked to accept or install a security certificate on
my PC when I access Eaglenet?
Eaglenet will issue a security certificate to be stored on your PC for
future use. Whenever you access Eaglenet, the network will validate that
your PC can be used on Eaglenet.
Q. What steps do I need to take with regards to the
"Security Certificate" when using Windows XP?
Please follow the following instructions.
At the Security Alert pop-up
Select View Certificate
Select the TAB for Certification Path
Click on top item Bluesocket, Inc. Root CA
Click View Certificate
Click Install Certificate
The Certificate Import Wizard appears. Click NEXT.
Leave as Automatically select... Click NEXT.
Click FINISH.
The Root Certificate Store window will appear and ask if you want to ADD
.... Click YES.
Click OK.
Click OK.
Click OK.
Click YES.
The next time you login, you should not see the certificate banner.
Q. What applications are supported on the Eaglenet Wireless
Network?
Eaglenet permits access to most web based applications for all students.
SSH and FTP is allowed within the campus network. POP3 and IMAP mail may be
sent through our campus e-mail servers: mailhost.unt.edu and imap.unt.edu.
Q. Why is my wireless connection slower at UNT than at other
locations?
While we strive to maintain the highest quality wireless network, you
may from time to time experience different response times at different
locations on campus. Several factors affect your connection quality and
response time. Some of these are, but not limited to, the type of equipment
you are using, your operating system, where you are located in the building
relative to an Eaglenet access point, and the number of people using
Eaglenet in the building.
Q. Will the Computing Center Helpdesk be able to work on my
hardware?
No, the Computing Center Helpdesk is not allowed to work on your
hardware. They do have a set of instructions to assist you with the install
and basic configuration of your wireless device. The helpdesk can be
contacted at 940.565.2324.
Q. I am a Faculty/Staff member and am unable to see the Novell
UNT tree?
Right click the large red "N" in your system tray.
Select Novell Client Properties at the bottom of the menu.
Select the Service Location tab.
Move down to the bottom half of that screen to the "Directory Agent
List".
Click Add. Add each of the following addresses to this list (order
does not matter):
129.120.221.201
129.120.221.202
129.120.221.203
Click OK. Attempt your login to Novell once again.
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