Service Alerts 

'Invalid User name or Password' Citrix Error--04/21 (Resolved 04/22 4:38 pm CT)

Users are currently experiencing an 'Invalid User name or Password' error when accessing desktops & applications within Citrix. Our administrators are currently working to stabilize the service. In the meantime, the following workaround is provided for accessing the virtual desktops (e.g. UNT General Access Virtual Desktop, Ryan College of Business Virtual Desktop, College of Visual Arts & Design Virtual Desktop, etc.):

1. Select the desktop you wish to launch within Citrix

2. When you receive the error message of invalid user name or password, click "OK"

3. Select "Other user" in the bottom lefthand side

4. For your username, enter one of the following formatting:

students\EUID    (for example: students\abc0123)

or

FirstnameLastname#@my.unt.edu  (for example: JaneDoe2@my.unt.edu)

5. Enter your UNT password

6. Select the arrow symbol within the righthand side of the Password field to complete login

**Keep in mind this workaround is only applicable to launching desktops within Citrix, not the applications.

Get an empty page after logging into the MFA Portal?

You might see an empty webpage after you login to the MFA portal. If you need to manage your devices but you get the blank page, go to this webpage AND CLICK "OTHER OPTIONS" in the prompt BEFORE YOU APPROVE MFA. https://aits.unt.edu/mfa-settings

Ongoing Intermittent Account Management System (ams.untsystem.edu outages) Outages

The Account Management System website is occasionally displaying a "Website Temporarily Unavailable" error message. The Helpdesk has reported this issue to our administrators, and they are actively working on stabilizing the service. If unavailable, please try again in 15 minutes. 

Adobe Student Subscription Form Issues

The Helpdesk was notified regarding an issue accessing Adobe Subscriptions through the student access linked at adobe.unt.edu. Students are being told they are ineligible despite being registered for classes. Our administrators are aware of the issue and are actively working to resolve it. 

 

Announcements

UNT/UNT System VPN Access to Require Duo MFA

Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.

This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data.

Duo Multi-Factor Authentication (MFA) Required for Staff Using PeopleSoft EIS (myUNT, myLS) starting June 9th, 2023

Notice: Effective June 9th, 2023, Duo Multi-Factor Authentication (MFA) will be required for all staff accessing Peoplesoft EIS due to compliance requirements with GLBA regulations. MFA adds an additional layer of protection to your account and safeguards sensitive data so only authorized individuals can access the system. To minimize disruptions to your workflow, our administrators have designed the MFA prompt to appear only once every 24 hours. Faculty and Students are excluded from this change, only staff accessing Peoplesoft EIS services like myUNT or myLS will be affected. For more info on Duo MFA, visit our Duo MFA FAQ Page.

UNT Anti-Virus Software

Starting in December, the UNT System is transitioning from McAfee anti-virus software to a new next-generation endpoint protection software called Crowdstrike Falcon. Your IT Support will manage this change for your work devices.

As part of this transition, the UNT System will no longer offer free licensed anti-virus software for personal devices. For personal devices, native anti-virus software such as Windows Defender or macOS XProtect are already included with newer operating systems.

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Check out MyLab.unt.edu, UNT's new service for remote software access

Need access to university-licensed software?  Try the new MyLab service to access over 150 UNT software titles all from your own computer!  Visit https://mylab.unt.edu/ to learn more.

ATTENTION! TikTok unavailable at UNT

On December 7th, 2022, Governor Abbott issued an order calling for, among other actions, adding Network-based restrictions to prevent the use of TikTok on agency networks. As a state institution, UNT is required to adhere to this order, and has blocked access to the TikTok website on UNT networks.

Per Governor Abbott's order, all faculty and staff across UNT have been instructed to immediately cease using TikTok on any institutionally issued and/or managed devices. Additionally, social media managers at UNT have been asked to discontinue use of TikTok accounts immediately.  Read Governor Abbott's order here for more information

STUDENTS can no longer access TikTok on personal devices if those devices are connected to the UNT network.

	TikTok mobile app will not load
	Browser will show an error message