New and improved after outage and upgrade Sept. 20-23

Sept. 12, 2019

Dear faculty and staff,

The UNT System IT Shared Services, in coordination with functional stakeholders at UNT, will upgrade the EIS Student System ( from 5 p.m. Friday, Sept. 20, to 8 a.m. Monday, Sept. 23. Notifications will be sent when the upgrade is complete.

Canvas, Outlook email accounts and webmail access will continue to be available during the outage. The upgrade will improve overall functionality as well as performance on mobile devices.

During the upgrade, employees will not have access to Employee Self-Service functionality including:

  • eLeave reporting/approval
  • time reporting/approval
  • leave balances
  • faculty center
  • other employee self-service options

During the upgrade, students will not have access to:

  • student accounts
  • registration
  • admissions
  • financial aid
  • other self-service options

The upgrade will change and improve the student and faculty self-service user experience of the EIS Student System ( – what has customarily been known as the student/faculty portal. The URL for students and faculty to use for academic purposes will remain the same (

Please note: The login URL for employees to use for HR purposes will change to

The upgrade will minimally affect the look and functionality of employee self-service but will completely change the look of the EIS Student System. Online user guides and FAQs for faculty, staff and students are being developed and will be available soon.

Users with access to multiple categories will be able to easily switch from one platform to another without having to log in to a second location. For example, a student who is also an employee can log in to and switch to the employee platform via a single drop-down menu.

For more information call the Help Desk at 940-565-2324 or email