On Jan. 17, 2017, ITSS Central Web Services (CWS) switched from the OTRS ticketing system to ServiceNow. As a result, if your website is hosted by CWS and you have a website-related request or issue, you will no longer be able to submit a new ticket by emailing firstname.lastname@example.org or going through the OTRS customer portal.
To submit a new ticket to CWS in ServiceNow:
1. In a web browser, go to http://ithelp.unt.edu and login with your EUID and password.
2. Go to Request a Service > Web Services > Internet and then select the item that best describes your request or issue.
3. Complete the form and then click Order Now.