ITSS Telecom Department moves to new telephone billing system

Information Technology Shared Services (ITSS) Telecom Department will be migrating to a new telephone billing system with Pinnacle. There will be changes in the appearance of your bill, however, the new billing system will allow for improved automation and new rate standardization across all campuses. 

This system will be used for entering work order requests, reporting trouble and viewing monthly telecom bills. Other requests for telephone services may include:

  • Department moves
  • Telephone add-on services and disconnect requests
  • Department ID and chart string changes  
  • Request for consultations
  • Ordering patch cords, cellular services and pagers
  • Resetting voicemail passwords and all other telephone related items

For more information please visit the ITSS site. Please email ITSS for additional questions or concerns.