Program type:


On Campus
Est. time to complete:

1-2 semesters
Credit Hours:

Help resolve conflicts through a certificate from UNT.
Conflict Resolution is a collection of proven, cost-effective strategies used to address disputes outside the courtroom. Gain a competitive edge by learning the skills used to resolve conflicts in marriage, business, education, the community and in government.

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Why Earn a Conflict Resolution Certificate?

Courses introduce students to formal negotiation practices and mediation, a type of facilitated negotiation. Students also have the opportunity to observe firsthand how these practices are used to settle real conflicts.

The Conflict Resolution Certificate is an excellent addition to your professional toolkit, whether your ultimate career goals are in law, business, criminal justice, education or another field.

Conflict Resolution complements any major and is available as an interdisciplinary minor, allowing you to work with various departments across campus.

Conflict Resolution Certificate Highlights

You will learn conflict resolution skills by participating in various exercises and real-world simulations.
Through a special practicum, you can observe practicing professional mediators resolving real disputes.
You may also gain experience working with local mediation service providers or other conflict management agencies.
Our faculty members are recognized experts and practicing professionals with experience in a variety of fields, including arbitration, emergency management, employment and labor relations, finance, government, law, nonprofit management, public policy and urban studies.
Training in conflict resolution from the University of North Texas gives you a competitive edge in any profession you choose, including careers in business, education, government, human resources, law enforcement and real estate.
Earning a certificate will help distinguish you from other job seekers.

Conflict Resolution Certificate Courses You Could Take

Mediation (3 hrs)
Defines and examines the process of mediation. Covers the history and development of mediation and introduces theories of conflict management. Reviews diverse settings of mediation, such as domestic, commercial, non-profit, employment and institutional environments. Significant legal, ethical, professional, cultural and gender considerations are explored. Students participate in mediation exercises and simulations.
Negotiation (3 hrs)
Introduces the fundamentals of non-litigation strategies for a variety of business, professional and personal settings. Learning and skills are developed through lecture, role playing, out-of-class assignments, case studies and negotiation simulations.
Workplace Conflict (3 hrs)
Review of alternative dispute resolution (ADR) to address sources of conflict in the workplace. Examines procedures and benefits of arbitration, mediation, ombudspersons, minitrials, neutral fact-finding and other alternatives to litigation-based conflict resolution. Trends in use and ethical/professional considerations are considered.
Introduction to Conflict Resolution (3 hrs)
Introduces students to important conflict resolution processes and techniques used in a variety of scenarios common in the public, nonprofit, and private sector as well as in personal and community situations.

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