Hotel Operations Certificate Courses You Could Take
Introduction to International Sustainable Tourism (3 hrs)Global travel and tourism
examined through the lens of sustainability and the triple bottom line
the economic, socio-cultural, and environmental effects of tourism on a destination.
Introduction to the different components of the travel and tourism industry with a
particular focus on examples of high and low sustainability practices in each industry,
using case studies from around the world as illustrations.
Resort and Club Management (3 hrs)
Introduction to managing resorts and private clubs. Emphasis on needs assessment,
planning and development, marketing, hiring, staff evaluation and management, legal
issues, and financial management.
Hospitality Revenue Management (3 hrs)
Comprehensive analysis of theories and strategies of revenue management that directly
affect operations in the hospitality industry, such as strategic pricing, demand forecasting,
data analysis, inventory management and distribution channel management. Application
of revenue management techniques using data analysis and programs to maximize the
hospitality firm’s profitability.
Hotel Operations (3 hrs)
Detailed study of different departments within hotel properties. Emphasis on front
office, food and beverage, housekeeping, engineering, security, sales and marketing
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